Final Touch Painters

Paint & Wallpaper Contractors
Vaughan ON L6A
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Write a Review
HomeStars  >  Paint & Wallpaper Contractors in Cookstown  >  Final Touch Painters  >  Paint our entire condominium
Brad in Kemptville
Brad in Kemptville
8 reviews Ottawa, ON

First Review


Paint our entire condominium

After reading all the wonderful reviews here on HomeStars and having had excellent success with other contractors we found here, we decided to contact Final Touch to paint our entire condominium unit. Cosimo came out the next day and offered us help with colours and we were thrilled with the price he quoted. We awarded him the job. We asked Cosimo to paint our in-home office early so we could work while he painted the rest of the unit. Cosimo and his workers came out and painted the office on schedule. The next week Cosimo was scheduled to start the rest of the unit on Monday but fell ill and was unable to start until Wednesday. We asked him to send out some of his crew to start prep work and were informed that he would not trust his workers without supervision. In the meantime we had been advised that it would be our responsibility to remove all door knobs, switch plates and prepare all rooms for painting including cleanup and moving of all items. Cosimo informed us that for an extra fee he would move our furniture in the rooms as my wife and I were not able to do so due to health issues. Cosimo agreed (reluctantly) for an extra $500. This price was also to include removing and reinstalling our vertical blinds. Cosimo told us he would move all furniture in all rooms the first day and that the unit would remain with everything setup for painting for the entire four days (making the unit very difficult to live in). On the Wednesday morning when Cosimo was to begin painting the rest of the unit he and his workers arrived already agitated and complaining about our condominium rules (which we had made clear at the beginning of the job). We were told that he found us uncooperative and not "team players" and after an hour of moving furniture and several complaints about our space, Cosimo asked if we could have our 16 year old daughter sleep elsewhere for four nights because they intended to leave all the rooms with the furniture in the center of the rooms for painting the entire week and her room was too small for them to work in and allow her room to sleep. We reminded Cosimo that we did have to live here and that he knew this in advance and we felt we had been very cooperative. At this point he told his workers to move everything back and informed us that he would not be completing the job. We were stunned and left with our unit with no doorknobs, all our pictures down and our schedules cleared for painting and no painters. As Cosimo walked out the door he stated that he had underbid the project and that he was sorry. We were fortunate to hire new painters that arrived the next day and they have been everything that Final Touch was not. We feel fortunate that we did not have Final Touch complete the job and for their unprofessional behaviour and the fact that they would walk out on a job because they underbid it, we would never recommend this company or use them again.

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Company Response

I could sit here and write a novel explaining my side of the story, which I choose not to continue this level of behaviour. I have been in business for several years completing many jobs and having successful reviews. Fortunately this experience will make me and my business stronger and have a different approach in every new job I take on. On the other hand I am sadden that this experience had to happen, but we are human and make mistakes which an apology has been said. Thank you for the review and I appreciate the experience which I will not forget.