I needed to have a couch removed from my condo on a very tight timeline due to other furniture being delivered and available elevator times. At first it didn't seem like we were going to be able to make it work but Vidya was incredibly accommodating and promised the team would call when they were close by so we wouldn't be inconveniencing the entire building.
As promised, Kevin and Anjay gave me a half hour heads up and called when they arrived to ensure they were parked in the right spot. Before even attempting the removal they went back to their truck to get tools to take the legs off. It was a tight squeeze getting the couch out of the condo and the were very careful not to scratch the floors or damage anything. It was absolutely seamless and I can't thank them enough!
The only thing I would suggest is that the confirmation emails include a reminder about payment methods. I didn't know that Visa-Debit wasn't an option - thank god my roommate was home!
- Company Response
Thanks for this great review and for taking the time to submit on HomeStars. We really value our clients time and property and take very special care when removing items out of the homes. We will definitely take your suggestions about the confirmation emails and payment methods. We look forward to working with you again in the future.
Rick , President