Quote over phone varies from on site quote
Preferred method of contact by phone and so they called me.
I sent photos of what I had and was quoted $349-$449 plus taxes over the phone. Was told final quote would be on site when movers can gauge weight. On site quote including taxes $924.....practically double!! If there is such a discrepancy why even send photos to get a quote. Of course the on site quote is no obligation but I had set aside the time for the job to be done. Office should offer from the beginning a no obligation on site quote that is not part of the actual appointment. And don't bother with the pictures if the two quotes are going to differ so much.
There is a tiny scratch on wall when movers moved fridge from basement. By the way, the movers seemed like they've never seen or moved a fridge before because they didn't have the confidence to do it.
- Approximate cost of services:
- $924.00
- Company Response
Private User
Thanks for the review. Even Though it is not a great review, it is very helpful for us so we can try to improve on our service. Photos are certainly becoming an ever increasingly popular tool in assisting us to give you a rough estimate over the phone. However they are just a tool and that is why the crew gives a free no obligation estimate on site before they start working. I understand that you had set aside the time for the pick up and it would be frustrating to then find out the cost is more than expected. Im not sure what else we could have done at that point. All of our crews have experience removing refrigerators and like anything else in life some are better at it then others. Removing refrigerators from a basement is never easy.
Thanks for your business and Im sorry it did not work out better for you.
Rick