Avoid!!! Save yourself a headache!!!!
I chose this company because of their high reviews and because I trusted home stars. No more. I requested of their dispatcher that they clear out an old washing machine in my basement that was too big to remove without taking it apart. The woman assured me 3 times that they'd be able to dismantle it - no problem. One pick up day the drivers refused to take the machine apart saying rhat they weren't liscenced to do so!!! They took other trash and then charged me over $1000 saying they'd charge me another $400 if I wanted the machine itself removed. Please avoid these people. They are dishonest, aggressive and threatening. I hesitate to post this because of their aggressiveness but wanted to warn other unsuspecting people.
I am not allowed to write a 2nd review due to Home Star's policy of allowing only 1 review per 6 months. I do have follow up so will wait 6 months to post it.
- Approximate cost of services:
- $1,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thanks for taking the time to do a review. We take all positive and negative reviews seriously and they are an excellent tool for us to monitor the effectiveness of our team. I have reviewed this unfortunate situation with our team and feel we did what we could do rectify the situation. I feel the volume of positive reviews that we receive speak for themselves and I encourage you to reach out again in 6 months and do another review. By then we will have accumulated hundreds of more positive reviews that are informative , helpful and a true reflection of the service we strive to provide.
Rick
President