We wanted a pre-sale inspection to give us a checklist to make our home just right. This took place 2 months ago February 18th, 2024, Northwood invoice 15070. We had a SIMPLE question regarding page 12 of our inspection as it was flagged that it needed attention, so we called, texted and emailed (emailed Feb 16th, 17th, 23rd, 26th and 29th and tried one more time April 16th) A promise was made March 2nd to correct. Still nothing. Per our inspection (page 8) we were told to repair our plumbing stacks. After hiring a roofer to come the only thing found was a cracked shingle that was repaired. We of course were out of pocket on the travel time for the supplies of this. We notified Northwood and had another promise to come see us. On the phone he told us I am in my truck, and I will come see you and still nothing. If you have questions after your inspection, good luck. 100% satisfaction guarantee according to the website is just a logo unless I am missing something. They fly a drone around your home for inspection, so it is just guesswork to what work needs to be done. I am not one to leave negative reviews as some businesses have an off moment, a bad meal at a restaurant is usually looked after and a defective product is usually replaced at a store. In this case this report cost us money with no follow-up to SIMPLE, SIMPLE questions. Should you have any follow up questions please feel free to call anytime. We want to be your home inspector for life is something they tell you in correspondence. Why not live up to what you preach and return your customers emails, phone calls and texts?
- Approximate cost of services:
- $600.00