Superior Water Proofing and Masonry

Masonry & Bricklaying
Ottawa ON K1N 5K2
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HomeStars
Masonry & Bricklaying
Superior Water Proofing and Masonry
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22%

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Reviews by rating (past 12 months)

Reviews for Superior Water Proofing and Masonry

Average customer rating:
2 10 (5 reviews)

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Private User
Private User
Private User reviews Ottawa, ON
0/10

Front porch

This company should not be trusted. Totally incompetent. They do not know what they are doing. I cancelled the contract after two days of disastrous work. I am still trying to get my deposit back. I filed a complaint to the Ontario consumer protection department. Do not hire this company.

Approximate cost of services:
$40,000.00
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Aaron
Aaron
1 review Nepean, ON
0/10

Not as advertised

Received a knock on my door stating they were in the area and noticed our chimney was in bad shape. When he went up to check on it, it crumbled under his touch and came crashing down. He assured me that it did not damage the roof. Him and his partner claimed to have recapped the chimney and repaired part of the brick work(around $4500), however they found water damage and needed to do a waterproofing at an additional $4000. Turns out their waterproofing procedure is the opposite and now I have water in my basement from their work. Not to mention I know have a hole in my roof and water leaking into my attic. Called the number and was promised a crew to come check their work and that Guarantee of service that is promoted in the website. Been over 4 weeks and no one has come by.
Not to mention the promise to clean up that chimney debris what is still sitting on my front lawn.

Approximate cost of services:
$8,000.00
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Nancy
Nancy
1 review Nepean, ON
0/10

Chimney repair

He came to my door and said he was doing another job in my neighborhood. He noticed that my chimney needed some work. He asked if he could go up the ladder ( he already put ladder up to my roof) and check it out. I said yes. He went up and checked my chimney, he came down with a picture of my chimney that now had collapsed.
He said that it had to be fixed and it would cost me $9.,000. I said that I couldn't afford this. He said , again that it had to be fixed. He said he would give me a deal at $4,000 cash. He was extremely persistent
So I said yes. He through all the bricks and morter down on my front lawn. He procided to go up the ladder to fix it. It only took him 1hr and a 1/2 to do the job. He ame in my house and demanded his money, so being an honest senior I game him the money. He did have a contract for the job. He signed that he was paid. There is a 5 year warranty. I went out to see it and it didn't look like any of the other chimneys in the neighborhood and the bricks and morter were still on my lawn. I called hm and I was extremely upset with the job and asked him to come and get the bricks o my lawn, he said he would come by and remove them. He never came and got the bricks. I called a reputable chimney masonry and he came over and said that they didn't do anything to correct my chimney. I have a link in my bedroom ceiling. The new masonry charged me $3,350.00 to take down the remaining chimney and rebuild it. He did a wonderful job and it looks like all the other chimneys in my neighborhood. Still refilling from the job that was not done.

Approximate cost of services:
$4,000.00
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Unsatisfied Customer
Unsatisfied Customer
1 review Nepean, ON
0/10

Chimney repair

I do not recommend. My chimney broke when they went to give me an estimate. They quoted me one price and the next day said there were additional issues and increased the price. After it was completed we noticed leaking from the chimney in the basement and called to have them look at it (as this wasn't an issue before the repair). Each time we call they say they will have someone come out that day to look and noone ever shows up.
I have also had bricks on my front lawn for over 1.5weeks as they said they would be back the next day to remove them.

Approximate cost of services:
$8,500.00
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Private User
Private User
Private User reviews Nepean, ON

First Review

10/10

Waterproofing

Fantastic guys to work with worked worked on my basement needed waterproofing in 2020
Would recommend them to anybody

Approximate cost of services:
$13,000.00
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Company Response

Thanks so much for your review we appreciate it hopefully we can do business again in the future

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Superior Water Proofing and Masonry

We been in business over 25 years are best selling point we offer free inspection over all work no deposit until all work is completed all work guaranteed and warranty call today to get your free quote
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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