I had 3 other companies before, but they couldn't pinpoint where freon leaks were. (My AC wasn't installed properly 5 years ago when the owner of the business who was supposed to install it suddenly passed away. So his assistant installed it instead as it was already paid for.)
Parent Heating & Cooling wasn't my 1st choice as the hourly rate was the highest. I found out that they have quality technicians with experiences.
Holly, a office staff, was a very good communicator and went out of her way to make things happen. She got Marc, the technician, to come. He has 35 years of experience & expertise in heating & cooling. He's very logical, thorough, methodical when it comes to solving problems. He found the leaks were in the coil and I had to have it replaced.
Holly, again, went out of her way to expedite the parts order and arranged Marc to install it much quicker than I expected, to my delight.
Special thanks to a great help from Holly in the office and an expert work from Marc! I'm so happy that I have my AC working to keep me comfortable.
I know that I'll be contacting this company for my future heating & cooling issues/replacements.
- Approximate cost of services:
- $2,550.00
- Company Response
Thank you for the kind words. Happy we were able to help!