The Comfort Group

Heating & Air Conditioning
Victoria BC V8R 0A4
Write a Review
Write a Review


Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

90%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for The Comfort Group

Average customer rating:
10 10 (5 reviews)

Sort by

Private User
Private User
Private User reviews Nanaimo, BC
10/10

Fantastic Plumbing Job

Fit me in right away, and were able to add a couple of more items to the list. Ian the serviceman was amazing - showed me and explained every bit of work. Took care to make sure the work was done correctly. Replaced plumbing under kitchen sink, checked out rest of house for any issues, jetted the pipes. I appreciated the care Ian took and highly recommend this company.

Approximate cost of services:
$1,200.00
Was this review helpful?
Private User
Private User
Private User reviews Cassidy, BC
10/10

Heat pump issues

Only company could find that could fit me in promptly. Tech was excellent. Prior to fixing initial issue gave me quote how much going to cost me and discussed different options if didn't work. When I asked him to look at fan to heat pump as occasionally didn't start told me the problem/solution and how much additional cost would be before proceeding. Very professional. Worth ever penny

Approximate cost of services:
$400.00
Was this review helpful?
Company Response

We appreciate your business, and we look forward to working with you again in the future!

Private User
Private User
Private User reviews Nanoose Bay, BC
10/10

Heat pump service

Arrived a bit early with professional introduction. Efficient review of service aspects c/w straightforward and clear feedback on what and why he was doing what he was doing.

Very comfortable to work with and gave me absolute confidence in the technicians capability.

The heads up on the age of my hot water tank was a bonus

Strongly recommend The Comfort Group.

Approximate cost of services:
$75.00
Was this review helpful?
Company Response

Thank you! We hope to see you again!

theresaallen1971
theresaallen1971
1 review Nanaimo, BC
10/10

Heat pump installation and maintenance

Every person who has come into my home to do service has been awesome! I am very happy with the products and service.

Approximate cost of services:
$0.00
Was this review helpful?
Company Response

Thank you for your review!

Private User
Private User
Private User reviews Nanaimo, BC

First Review

10/10

Great Work

Great work by the company did amazing on my water heater install. Would highly recommend.

Approximate cost of services:
$2,000.00
Was this review helpful?
Company Response

Thank you for recommending us!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Comfort Group

Welcome to The Comfort Group, your trusted source for HVAC services on Vancouver Island. Since 2004, we've dedicated ourselves to ensuring the comfort of homes in Nanaimo, Parksville, Courtenay, Port Alberni, Duncan, and beyond, no matter the season.

At The Comfort Group, we know the importance of a dependable HVAC system for your comfort. We provide a full range of services, including furnace installation, air conditioning maintenance, and air purification, to keep your home comfortable year-round.

With our 24-hour emergency services, we ensure prompt support whenever you need it—without extra charges for after-hours assistance. Our technicians are not only highly trained and certified but also fully insured, FortisBC-registered, and ITA-certified.

Our commitment to outstanding service extends to our partnership with The Super Plumber for all your plumbing needs, and we also handle electrical repairs and installations to keep your home safe and functional.

Experience the Comfort Group difference today and discover why we have been Vancouver Island’s preferred choice for HVAC services since 2004. Contact us to schedule a free heating and cooling consultation or to learn more about how we can help you maintain the perfect comfort levels in your home!

CATEGORIES
Heating & Air Conditioning
PRODUCTS
- Furnaces - Heat Pumps - Gas Furnaces - Air Conditioners - Ductless Heat Pumps - Air Purification Systems - Ventilation Systems - Hot Water Heaters - Tankless Water Heaters - Plumbing Fixtures - Electrical Components and Fixtures - Thermostats - HVAC System Accessories - Energy-Efficient HVAC Units
SERVICES
- Furnace installation, repair, and maintenance - Heat pump installation, repair, and maintenance - Gas work and hookups - Gas furnace installation, service, and repair - Natural gas pipe installations - Air conditioning installation, repair, and maintenance - Ductless heat pump installation, service, and repair - Refrigeration checkups - System replacements - Air purification system installation and maintenance - Ventilation work - Plumbing repairs - Hot water heater installation, service, and repair - Tankless water heater installation, service, and repair - Plumbing fixture installation and maintenance - Electrical repair - Electrical inspection - Electrical installation - Thermostat installations - Electrical and wiring services - Maintenance contracts - Mechanical troubleshooting and repair - Sheet metal ductwork - New construction HVAC installations
BRANDS
Lennox, Goodman, York, Daikin, Rheem, Trane, Carrier, Amana, Mitsubishi, Generac, Moovair
WEBSITE
https://comfortgroup.ca/
YEAR ESTABLISHED
2004
PAYMENT METHOD
Cash, cheque, draft, major credit cards, debit cards (on-site service calls), online banking, and financing available
LICENSES
TSBC - GAS & ELECTRICAL
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
100% guarantee on one year Parts & Labour on any repair
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.