Tony has been very responsive and walked me through the necessary steps to install a heat pump for cooling on top of an existing furnace. He took his time to explain the process and options for a installation job that some providers had no idea how to or shied away from. He accommodated my change in schedule as well. Tony and his crew showed up on time, completed the work on schedule and cleaned up quite well. We haven't had a chance to use the heat pump yet, but it was working well when tested. I wouldn't hesitate to contact Tony again.