Citywide home improvement

Basement Renovation
Ottawa ON K1J 1G4
Write a Review
Write a Review

Recommended Professionals

98%(28 reviews)
97%(20 reviews)
86%(4 reviews)
98%(28 reviews)
97%(20 reviews)
86%(4 reviews)
HomeStars
Basement Renovation
Citywide home improvement
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

39%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Review for Citywide home improvement

Average customer rating:
4 10 (1 reviews)

Sort by

Private User
Private User
Private User reviews , ON

First Review

4/10

Lot grading and two new driveways

Hired to grade property, build a new driveway and rebuild an existing driveway. 2 stars for the price, issues during the job and results below. I hired Citywide based on their price and seeing other works completed by them in the area, but the work completed on my project does not appear to be the same quality I've seen on their other jobs.
- Locates were not going to be called for to confirm any existing underground services and utilities. By law you must call for locates before any excavation takes place.
- The granular base was not going to be the appropriate depth per the quote unless I brought to the workers attention. 18" was quoted, 6" was going to be provided.
- Communication is an issue between employees and Citywide owners where they are not onsite much and the workers do not speak English well.
- New driveway layout/orientation was incorrect even after communicating to the owner and employees multiple times. Had to be corrected.
- Stair landing pad height was communicated to, and a final elevation mark was provided from the start, and reiterated to many people onsite. Yet the final height is 4" lower than required.
- A substantial amount of water ponds at the end of one driveway.
- A seam can be seen where material ran out and new asphalt was received to place later. This driveway was also not lined property to be one continuous slope from top to bottom of driveway. There is a 'V' at the end before it has to rise to meet the sidewalk.
As requested on their final day I paid in full, but I should have held back some payment to ensure these construction quality issues are fixed. The grading work and care was done well.

Approximate cost of services:
$20,000.00
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Basement Renovation pros in Otatwa?