Water Code is not a high overhead, well advertised plumbing outfit with several plumbing crews that are under internal corporate pressure to pull in as much $$ as possible in shortest possible time. With these companies you might get a 1st year guy - or maybe 2 guys will show up to do a job that requires only 1 guy etc... and they will charge you for 2 guys. Shawn is co-owner and does the residential repairs - so when you call Water Code you get Shawn.
I had a multi-year kitchen sink drainage issue. Last couple years I have paid for 2 plumbing companies to fix this issue. No luck, in fact McKenna Plumbing was a disaster.
Shawn had extra tools that other guys did not have. For example - I was told 3 times by different plumbers that you can't clean out a drain pipe clogged with hard grease and that the pipes need to be replaced. I found that hard to believe but when 3 are saying the same thing I was prepared to replace pipes. Shawn arrived with a much larger, better quality "snake" with a small chain attachment that is designed to clean the entire pipe - scrapping the inside walls as it rotates. I have trouble believing 3 other plumbers did not known this tool exists... they just didn't have it. Shawn mentioned a lack of venting - no one else did. The piping above a finished ceiling in basement turned out throw Shawn a huge curveball as it was not done properly ( multiple 90 degree turns ) and this got his snake stuck in pipe ( this has never happened before and if he had known of all this extra piping he never would have used the snake). This lead to a completely new multi-hour job to cut ceiling, free snake from pipe and replumbing drainage lines to code - then using snake to clean the new, much more direct drainage line. The patience and professional attitude that Shawn maintained was commendable and the extra $$ he charged for what was turning into a job that was 3X longer than planned was more than reasonable.
Hats off to Shawn -- the "code" in Water Code Plumbing maybe should stand for Ethical Code of conduct - something sadly lacking from most others I have dealt with.
- Approximate cost of services:
- $900.00
- Company Response
Thank you for the kind words, we're glad we were able to get your problem resolved!