Mastercraft Masonry

Masonry & Bricklaying
Burlington ON L7L 6B2
Write a Review
Write a Review
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

47%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Mastercraft Masonry

Average customer rating:
7.1 10 (7 reviews)

Sort by

KC
KC
0 reviews Burlington, ON
0/10

Do not hire!

Unfortunately James and Gus are We didnt get taken for too much, and some of our work was done. They disappeared in the middle of our job along with four other jobs in our neighborhood and didnt even tell the labourers who were also trying to get in touch with Them for days. The worst however is that the labourers didnt get paid for weeks. The office locations they had listed were empty and the receptionist who answered their calls was actually an answering service who had no way to track them. She also said she hadnt been paid. They took off in early December to be home in Ireland for the holidays Im guessing. Im sure theyll be back in the spring under a new name, with a new website, with new phone numbers, and new fake offices. Do not hire contractors that send direct mail to your house.

Approximate cost of services:
$8,000.00
Was this review helpful? Yes No
Ari
Ari
1 review Toronto, ON
0/10

Masonry repair and major roofing repair

EDIT: MASSIVE ISSUES 2 MONTHS LATER

James and Gus - We spent $65000 with you and just 2 months later we
are having issues with the aluminum siding coming apart and cannot get a hold of you, by phone or by email. We are very disappointed and disgusted at this behavior, and it shows that you are dishonourable and untrustworthy and do not stand behind your work.

I would have hoped that you would stand by your word and honoured your work and workmanship. We always paid you the same day you asked for funds and would have hoped that you would have answered and acted in kind if there was an issue. Gus was very vocal in trying to get us to commit to hire your company to do the waterproofing/masonry work on the house immediately. I am very glad we did not do so. We actually consulted about 5 other masonry companies afterwards who told us that the "emergency masonry work" you stated was immediately necessary was actually cosmetic and did not require any action, let alone $30000 worth.

I strongly suggest others take warning before doing business with this company.

Approximate cost of services:
$65,000.00
1 of 1 people found this review helpful.
Was this review helpful? Yes No
Company Response

Thank you so much for such kind words was a pleasure

Private User
Private User
Private User reviews Toronto, ON
10/10

Great work and great guys!

James and his crew are professional, efficient, clean, and their work is great! Got multiple things around the house repaired immediately. Thank you and will definitely contact you for future jobs!

Approximate cost of services:
$600.00
Was this review helpful? Yes No
Company Response

Thank you so much

Private User
Private User
Private User reviews Toronto, ON
10/10

Rebuild my chimney row

They are professionals, they repaired my fireplace that was already very damaged, I really recommend them, excellent work.

Approximate cost of services:
$2,000.00
Was this review helpful? Yes No
Company Response

Thank you

Private User
Private User
0 reviews Toronto, ON
10/10

Roof repair

James was quite help in identifying the problem areas on my roof. He explained and answered all my questions. After my decision he quickly began and finish my repair. I was really pleased with the service.
Thank you James keep up the good work.

Approximate cost of services:
$500.00
Was this review helpful? Yes No
Company Response

Thank you

Private User
Private User
0 reviews Toronto, ON
10/10

Chimney and reroof

Was recommended Mastercraft by a friend
Really would recommend James and his team very helpful polite guys and were always on time
They did not leave no stone un turned when it came down to the work
All the work was completed to a high standard with James explaining to me everything every step of the way
I would highly recommend James and his team 5*all the way

Approximate cost of services:
$12,500.00
Was this review helpful? Yes No
Company Response

Thank you

Private User
Private User
0 reviews Toronto, ON

First Review

10/10

Roof Replacement

James proactively came by to offer up a quote on my roof. He noticed its need for attention. The other companies gave me quotes, some higher and lower, but I gave James the business because of his quick responsiveness, enthusiasm along with his expertise.

Approximate cost of services:
$31,000.00
Was this review helpful? Yes No
Company Response

Thank you for your kind words they are much appreciated

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Mastercraft Masonry

Welcome To Master Craft Masonry Our experts work with all masonry & roofing material and installation types. So, whether your roof is flat or pitched; on a home or commercial property, we are your best choice. 24/ 7 Customer Support Services Get in touch: Mobile: (905) 336-8941 Whatsapp Business: (647) ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Masonry & Bricklaying pros in Markham?