Alabaster

Formerly Vivax
Drafting Service
Toronto ON M4W 1S6
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86%

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Reviews for Alabaster

Average customer rating:
9 10 (14 reviews)

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Angelo in Hamilton
Angelo in Hamilton
1 review Toronto, ON
10/10

Underpinning and Basement slab

We made a great decision hiring Matt at Alabaster construction to tackle our underpinning project. Him and his guys coordinated perfectly with us, the engineer, the architect, and the city of Toronto. They completed the basement lowering of 36 within 6 weeks in a clean and professional fashion considering the scope of work. Once lowered, and the pin was complete, they installed drainage, and the basement slab. I have already recommended them to several family members.

Approximate cost of services:
$150,000.00
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Company Response

Thanks for the work!

Jacob in Markham
Jacob in Markham
0 reviews Toronto, ON
10/10

Foundation excavation

We recently demolished our home and received permits to build a one so we were looking for an excavation contractor who could not only complete the dig, but also form and place the footings. We were matched with Alabaster construction, they completed the dig & installed the footings within a week of first initial contact. Were very happy with the communication from their team and will recommend to anyone looking for a reputable and insured excavation contractor.

Approximate cost of services:
$22,000.00
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Private User
Private User
Private User reviews Toronto, ON
10/10

Concrete Shed pad

My family contracted Alabaster to excavate and install a monolithic slab for a shed in our backyard. Matt was very communicative throughout the process and was very helpful in addressing all of our questions and concerns. Very satisfied with the work him and his crew were able to provide. The project from start to finish took 3 days including cleanup. Thanks Matt!

Approximate cost of services:
$10,000.00
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Company Response

Thanks for the work!

Zeshan M
Zeshan M
0 reviews Vaughan, ON
10/10

Concrete Driveway

We had Alabaster quote us on a paver driveway but after further discussions they had suggested concrete and we couldn't be happier with the results. The finish they provided looks like limestone which gives a beautifully modern touch to our older home. Matt was awesome to work with and we're super happy with the results. We will be posting more pictures once we decide what to do with the landscaping!

Approximate cost of services:
$15,000.00
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Company Response

Thanks for the work!

Private User
Private User
Private User reviews , ON
10/10

Concrete Driveway

Matt was very professional and got the job done within the time he had advised. Great work and fair pricing!

Approximate cost of services:
$20,000.00
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Company Response

Was our pleasure

Angelo
Angelo
0 reviews Vaughan, ON
10/10

Concrete finish

Alabaster came in Doug everything, put stone formed it and poured concrete, cleaned after himself and now can enjoy my cement patio on my backyard. Will recommend small or big jobs.

Approximate cost of services:
$10,000.00
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Company Response

You guys were awesome!

Austin H.
Austin H.
1 review Newmarket, ON
0/10

Bad experience

We had Alabaster come in to do concrete for my patio. The job wasn't done very well. They left dirty concrete all over my driveway and never cleaned it up, they didn't finish the job (I had to followup with him multiple times to get them to put the door back on the shed, and when they did it didn't close properly.) They also didn't sandblast or polish and said they would "come back later" to do it. The concrete itself had craters all over it, it looked horrible.

He said he would come back to fix it in a month, and redo the pour free of charge because "he wants me to be a happy customer". He said he got a bad batch of concrete. A month goes by, I don't hear anything. I followup, and now he's offering to "sandblast it" which will "fix the issue" even though he said it wouldn't the last time we spoke. Wants to charge for the redo of the concrete pour.

Everything always verbal, wouldn't give me a quote in writing, would always followup my text with a call when giving any details or promises. Decides one day he can "come tomorrow". Rushes to my house to start the work even though I said I wanted a quote in writing before we start. During day 1, has an altercation with the neighbour because his guys destroyed some lights and grass on their property. When we discussed the job it was clearly stated they would work in my front yard and driveway only. Cops are called.

Had 2 credible witnesseses saying he and his guys were laughing at the upset neighbour and being unprofessional. On the phone with me, telling me they are being crazy, I believed him at the time, but then I get home and see the damage they caused and hear from 2 separate credible witnesses that what he was telling me was not true.

I tell him I want further communication via email and text only so our interactions are documented and I tell him the issues I have with the damage and his behaviour. I also took issue with the fact he didn't leave any way for my family to get in and out of the house while the work was being done. His response is "what do you expect?". He gets rude and confrontational just like he was with the neighbours and tries to charge more now because of ridiculous reasons.

I told him he's not seeing another dollar and to take the 2500 he got from me and to pay his subcontractor with that (as my lawyer said I am not responsible for those charges). He takes my 2500 deposit, sends me a 3000 bill from a subcontractor expecting me to pay it (we quoted verbally no more than 5k for the project), and disappears without cleaning up the mess and the damage he caused to the neighbour's property. Also left their gravel on my driveway that cost $1,000 to clean up. And leaves my front patio a giant muddy hole in the ground. I also had to deal with angry neighbours confronting me when I got home, they just bailed and did nothing to resolve the situation so I had to clean and fix the damages myself.

Next time around I got around 8 different quotes, and decided on a reputable and professional company, who were excellent from beginning to end and left me with a new patio that is amazing, for a great price, and handled the neighbours and the cleanup extremely well. They also taught me alot about what to expect and how contractors should properly conduct themselves when doing business, I wish I had known this before wasting almost $10k with Alabaster and having nothing but a hole in the ground and upset neighbours to show for it.

Approximate cost of services:
$10,000.00
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Company Response

Austin,

According to our records of contracts, photos, text messages, and legal documentation, this is a dishonest, mendacious, and misleading review.

Two of our employees were physically assaulted by your neighbour with 4 witnesses including another neigbour to testify; all of which are voluntarily participating in a police investigation.

We have been instructed by york regional police to not engage in any work on your property due to the close proximity to your neigbour, and the likelihood of your neigbour to perform such assaults again.

It is unfortunate that this resulted in our cease of work which lead to 3 cubic yards of 3/4 granular A gravel being left on the street directly in front of your dwelling.

We have employed legal counsel to look into this matter for us and they have instructed us to not engage. Everything that was outlined in our contract was provided for you, and there was zero physical damage to property.

It's a shame to see a customer write incorrect and dishonest information. This review will likely be removed since its false information and Homestars can not legally post this. Everything we were contracted out to do was dated and recorded via pictures on each service day as we do on all the properties we've ever serviced.

Best,

Matt
Alabaster Construction

Laces in Toronto
Laces in Toronto
2 reviews Vaughan, ON
10/10

Sod Installation

Alabaster is fantastic. They quickly tilled our old grass and installed fresh sod within a day of giving us a quote. Impressive efficiency and great results! Highly recommended!

Approximate cost of services:
$5,000.00
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Company Response

Was a pleasure, thank you!

Private User
Private User
Private User reviews Aurora, ON
10/10

Emergency waterproofing

Alabaster Construction came by quickly after a flash flood hit our backyard from a severe thunderstorm. They handled the emergency waterproofing including digging out the area, installing a waterproofing membrane and a new weeping tile, then backfilling it seamlessly. It was a smooth process, and they left no trace of the damage done by the flood. Would recommend

Approximate cost of services:
$20,000.00
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Company Response

Glad you're satisfied. Thanks for the work!

Attit in Toronto
Attit in Toronto
0 reviews Toronto, ON
10/10

We finally got our driveway!

Matt and his team did a great job excavating, and adding our interlock for our driveway. Matt was very responsive with his communications, and they went the extra mile to ensure that the work was done to our satisfaction.

Approximate cost of services:
$10,000.00
1 of 1 people found this review helpful.
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Company Response

You guys were awesome, glad you're enjoying your new driveway!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Alabaster

Alabaster is a construction company servicing the greater Toronto area. We provide commercial and residential services specializing in concrete, excavation, and landscaping.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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