We joined this company 5 years ago, when it was ADT and things were great. As soon as Telus bought then, thing started going downhill. The slightest change to the system is almost impossible. The people on the phone are mostly not in Canada and totally clueless and unhelpful. Often, you end up spending hours on the phone haggling with them, as they transfer your call around to other people who have no idea what you said to the last person. If you ask for a manager to call you, they say you get a call in 24 hours. Then no one calls, or if they do, the so-called manager is just as clueless and has no idea why they are even calling you. We are now actively looking for another company to change to. I definitely recommend against going with Telus. It gets a 0 out of 10.
- Approximate cost of services:
- $50.00