Studio Stairs

Ordered stairs and railings through Mark the owner. Was promised a shop drawing as my design changed and wanted to ensure they were building per new design - drawing never came. Stairs were delivered with no warning, installers were very unprofessional and stairs installed Were defective. I asked for my deposit to be returned for the railings/glass. Mark refused. Chased him around and even offered to pay to have them fixed - gave him money for this, he took it and disappeared never to be seen again - and he kept my initial deposit for glass panels. He would communicate excuses month after month but I need to move in so I am out thousands of dollars with defective stairs that I have to pay someone else to fix. Be warned about this company.