Reglaze Kings Solutions

As an inexpensive means to reface our bathroom tub and tile, we contacted company A based on reviews etc. Experienced, hotel clients etc. All sounded good, from guarantee to no harsh chemicals etc, we booked them for the job. Next morning, a young man arrives to do the job and 6 hours later says he is done. When we go to review the work, there is overspray everywhere. Walls, window screen, fixtures. Even though he had taped the room off, nothing was left unscathed. Certainly not the work of an experienced expert. Our freshly painted walls would need to be redone. While he tried to wipe it clean, it was not possible without pulling the paint. At time of payment, we were told to make the cheque out to Reglaze Kings Ltd, not company we contacted which should have raised a flag. Had we confirmed first, based on reviews of Reglaze Kings, we would have concluded our business before it started. The young man explained the why, subcontractor/parent company, whatever. We paid.
Ok, we can repaint. The screen unfortunately wasn't noticeable until later when the overspray had dried so a new screen was be needed.
I contacted Sam that night who responded quickly indicating they would take care of the screen if we could not get it cleaned. We could not.
Next day, Sam then said he would come by to pick it up and also check the tub for roughness. Nice. As the tub hadnt dried, we didn't inspect it carefully, but after doing so the next day we found the finish to be rough and the tub had many shard like points embedded into the finish.
After a failed showing, busy with another client, Sam then needed to reschedule and asked for screen size. A good sign. He then inquired about the tub condition to which we sent photos. Sam responded saying the tub looked like orange peel, an apt description and the job was unacceptable, that it would need to be wet sanded and refinished. He would have Mike? schedule us in for 2-3 hours to get it done. Mike never showed. After another round of texts, it was confirmed Mike would come Saturday btwn 8-9. All sounded good til we got a call Saturday morning from the same young man who created the mess in the first place saying he was on his way. Sorry, no chance. We expected someone senior to repair the damage he created. Sent a text to Sam right away, his voicemail is continuously full, expressing our disappointment and looking for a reschedule with a senior person. Crickets. Another text. Crickets. We also sent an email to the original company that had spurred some of Sams responses and again crickets. No further contact.
This falls in line with other reviews. Some fashion of work gets done, cheque is cashed followed by a series of concerned communications with nothing ever getting resolved, then ghosted.
When we finally believed we had a set date, a text to confirm a time went unanswered and after 36 hours we decided to cut our losses and concluded our business with Reglaze Kings
Yes, our tub and tile are now white. But certainly not to the expected finish we had been sold on.