A little slow in the initial set up of the appointment, i.e. answering emails. Came on short notice and right on time. Cleaner was very efficient, did not waste any time at all. My bathroom really does sparkle. Really pleasant young lady to do cleaning. It had been nearly 2 years since I was able to have someone come in to clean so it was quite a job. While not spotless, Nicki did an excellent job in the time she had. I expect next time she comes it won't be nearly as bad so she will be able to do a bit more.