Newhouse Home Comfort

My hot water tank failed on Tuesday. One call and a tech arrived same day and determined that the control panel is dead on my 13 year old tank. The owner quoted a replacement motherboard, a replacement tank and a tankless. We chose tankless, and it was installed next day.

I hired Newhouse home comfort in June 2022 and was done in October 2022 (I was told the work could be done in a few weeks). The works looks good. (And hope lasts as never received the info I requested re warranties). But the process to get this job completed was the most stressful experience I have ever had trying to execute the agreement. I deal with 30-40 small businesses a year and never was I so concerned would never see my deposit or had to chase so much. I was patient at first then had to contact the company multiple times. I am happy the work was done after all the attempts and deflections but dont wish this stress onto anyone.