StairSteps

Railings
ON
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80%

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Reviews for StairSteps

Average customer rating:
10 10 (3 reviews)

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francisco.cavedon in Oshawa
francisco.cavedon in Oshawa
0 reviews Mississauga, ON
10/10

Stairs renovation

We got in touch with Tom after doing a bit of online search, where he had very high reviews. Our house is from around 2000, so some wear and tear was expected. But our stairs were in an odd shape.

We thought it would be a simple job: sand & repaint a some steps, done and done. But during his very first visit, Tom pointed out all the issues and problems with our stairs; from half-assed step placement, to incomplete finishes to plain simple wrong cuts! And even some "interesting" things; according to him, the trim & finish on our basement stairs was so bad "this was the first time I ever saw something like that" (his words!).

We went for a full replacement of the basement stairs, and sanding + refinishing the main stairs + painting the trims, risers and stringers. The quote called for a full week of service. Tom kept in touch with us all along the way, to make sure we fully understood what was going to happen, as well as keeping the quote fair. Communication was definitely top notch; at no point he tried to upsell anything.

The basement was done ahead, in a full day. Majid & Matthew did a superb job with minimal disruption to our daily activities, and even fixed some minor issues on their own!

For the main stairs, the work started on a Tuesday, and by Thursday everything was done. Nick and his crew worked tirelessly through the whole day; they were super professional and detail-oriented. Covered all the areas with plastic from ground to ceiling, regularly vacuumed the area, and made sure disruptions were kept to a minimal.

We didn't fully know what to expect of the whole process; we work from home, and so disruptions could be tricky. No issues whatsoever happened, and the end result far surpassed what we could've imagined!!

Sure, you may be able to find cheaper prices elsewhere. But you definitely get what you're paying for. Our sentiment is that we got the very best, and the work shows for itself! I'd recommend Tom & StairSteps in a heartbeat!!

Approximate cost of services:
$10,000.00
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Company Response

Hi Francisco, Thank you for not only the kind words, but such a detailed review, it was certainly a pleasure working with you. I'm sure that this type of review will be extremely helpful letting others know, not only that we did a good job, but completing a project like this does take a bit of skill, let alone elbow grease.... But in the end, all is well when we know that you have been well served (Thumbs up)

Private User
Private User
Private User reviews Oakville, ON
10/10

Staircase remodelling

I highly recommend StairSteps if you are considering a brand new look or if you need expertise in fixing problems with your staircase. They've been in business for many years, know what they are doing and they have great pride in their work. Tom is super efficient in arranging meetings, answering questions and he works with you to find solutions to any issues. He's honest and easy to deal with. His partner, Majid, was onsite for 3 days working tirelessly on our staircase and he's a master craftsman. His attention to detail is immense and I've never been more pleased with my updated staircase. You can't go wrong. Ten out of ten.

Approximate cost of services:
$5,000.00
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Company Response

Hello Janice (and Eric)
We're glad that you like the more modern look of a capped staircase opposed to the builder style hardwood staircase. You and Eric were fantastic to deal with.
Thank you, it was our pleasure!

l.medeiros in Burlington, Ontario
l.medeiros in Burlington, Ontario
4 reviews Burlington, ON

First Review

10/10

Staircases

10 Stars is not enough for the excellent experience I had with StairSteps Tom and his installer Majid. I had a wonderful experience working with Tom on the installation of my staircase. Tom made many suggestions and I put my faith and trust in his experience to provide me with excellent results. Needless to say, I am very elated with the results. StairSteps was recommended by Speers Flooring (Peter) as I had my entire home installed with engineered hardwood. I am thrilled Tom did an amazing job matching the color stain for my stairs. I was shocked on this job and view it as 100% match with the entire main floor and second floor looking absolutely beautiful. Installation day arrived with Majid, I will call him amazing with his proficiency along with knowledgeable, provided excellent workmanship, insane attention to detail and completed the entire job without a single flaw. Majid was prompt and got the job done quickly, cleanly, and most importantly, amazing to look at. I adore my staircase and would highly recommend Majids workmanship for an amazing job installation. Majid was nothing short of astounding with attention to work and detail and cleaned up every day to help make my life easier. Im so very happy I chose StairSteps that came with Majid to make my home look more beautiful than ever. Thank you so very much Peter for suggesting StairSteps. Thank you, Tom and Majid, for a very happy and satisfied experience and you all are the absolute best and will most definitely recommend you to anyone!

Approximate cost of services:
$14,254.00
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Company Response

Hi Linda,
You're way to kind. You're going to give us a big head! Never-the-less, thank you very much for taking the time to write such a fantastic review. Majid and I have worked closely together for, going on a decade now. And yes, Majid certainly knows his way around a staircase. so our project collaboration has really become second nature to us now. In closing, it was a pleasure working with you on this project, and both Majid and I are just as happy as you are, that we managed to exceed your expectations. So once again, Thank you from all of us at StairSteps, including our finishing dept. supervisor Paul who worked extremely hard on this project.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about StairSteps

StairSteps specializes in converting a carpet staircase into a new hardwood staircase showpiece. Our other area of expertise is changing the colour of a staircase to something more modern. We accomplish this by refinishing, i. e. sand, stain, and varnishing. Of course we will take care of all of the ...
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