Nova 365 Corporation

Windows & Doors Installation & Service
Toronto ON M8W
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Reviews for Nova 365 Corporation

Average customer rating:
8.8 10 (8 reviews)

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marcelaconst
marcelaconst
2 reviews Mississauga, ON
1/10

Front door

Staff was great but the measures must have been wrong as a big gap was left on one side of the door between the wall and the frame. Caulking was grossly applied in order to cover the gap. Top plate not matching the door color. The glass insert has smudges on the inside. Quite disappointed.

Answer to the company reply.

The door was installed on January 27 and the caulking replaced in June. Immediately after the installation I notified your sales representative by text, (and sent pictures). Your salesperson confirmed with me by text that the caulking was not done properly. He noted that the bright red caulking used was the wrong colour not match with the burgundy. He confirmed that the caulking would be replaced. Company sent two options for me to choose from. The bright red colour that was already applied or a darker red colour that was closer to the door colour. So in reality there were no options offered. I either stayed with the bright red or change it to the darker red. Your company removed and replace part of the original caulking in April but advised that I had to wait few more weeks for the caulking to fully dry in order to be removed and replaced completly. When the caulking was removed, it peeled the paint from the top metal plate that was a perfect match with the door.
In June your company sent 2 boys to remove and replace the rest of the original caulking. The replacement metal plate they brought was a very different shade of red to the door. I called the supervisor at your company and was told that there was nothing they could do. The original metal plate was hand painted to match the door.  The replacement metal plate you purchase from suppliers do not come in a burgundy colour. This was very frustrating. The boys applied the right color caulking however it was again applied in very thick and uneven waves. It was at this time that they advised that the caulking was grossly applied because the gap between the door frame and the wall was too big. One side of the door had a small gap between the door frame and the wall. The other side of the door had a large gap between the door frame and the wall. They explained that the reason the caulking was applied grossly was to mask the measurement error.
I have attached pictures with the original red caulking and the current caulking. You can see how smooth was applied on one side and how grossly and wavy on the other side. The only way to fix this is to order a new wider door which your company is not intrested in doing so.

Approximate cost of services:
$2,600.00
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Company Response

Dear Marcela C,

Many thanks for your feedback 9 months after the door installation. We'd hope you'll call the office prior to leaving such unreasonable review. We have post installation completion form that shows your satisfaction.

Please attached supporting picture showing the caulking, gap etc. to further support your statement with visual evidence. Please note that color matching was sent to you prior for review and we do have your written statement to proceed.

Respectfully,

Nova team

Private User
Private User
0 reviews Toronto, ON
10/10

Excellent!!! Highly recommended!

Excellent work, precise and efficient measurement and installation of custom window size. Very reasonable price and amazing quality material. The crew was punctual, efficient, and polite. They kept the working are neat and tidy and considered all our needs. Highly recommend!

Approximate cost of services:
$4,400.00
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Company Response

Thank you so much for your review! It has been already shared with our entire team. Such reviews and pleasant customers like you add to our dedication in servicing our clients!

Private User
Private User
0 reviews Mississauga, ON
9/10

Window Installation

I am very satisfied with the work done by Nova 365 Corporation in Installing New window. It was Perfect, precise and better than what was committed. Their communication and punctuality is exceptional.
As a growing company , their professionalism and hard work proves they will definitely do their best in making their customers happy. I would definitely recommend Nova 365 to others.

Approximate cost of services:
$4,500.00
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Company Response

Many thanks! Please let us know what we can do better next time to receive an exceptional review as 10/10! We're open for feedback:) in fact it's what help us to improve and grow.

Thank you!

Private User
Private User
Private User reviews Toronto, ON
10/10

Entrance Door

Happy with the job done on installation of our new entrance door. Everything was done as per request.

Approximate cost of services:
$0.00
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Company Response

Many thanks for your trust in our company!

Jeff in Toronto
Jeff in Toronto
4 reviews Toronto, ON
10/10

Replace old sliding door

We recently used Nova 365 to replace our old sliding glass patio door. Katrina and the whole team were excellent! Friendly, responsive, reasonably priced, efficient and clean. I would highly recommend this company for window & door replacement.

Approximate cost of services:
$2,000.00
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Company Response

Thank you so much! It's a pleasure to work with such a responsive and respectful client.
It was our pleasure working with you.

Private User
Private User
Private User reviews Brampton, ON
10/10

Replacement windows and door

Very friendly, courteous and professional worker. Also, his helper Barrie. Great job. Highly recommended.
Thank you,
Nadia Persaud

Approximate cost of services:
$1,900.00
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Company Response

Many thanks! You are such an amazing client to work with too!
Thank you and please remember us for your next home project.
Nova 365 team.

Gregory
Gregory
2 reviews Toronto, ON
10/10

Exterior door installed

The team was quick, knowledgable and polite. They were in and out in one day and left the place nice and clean.

Approximate cost of services:
$1,500.00
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Company Response

Thank you so much Greg! It was a pleasure to work with you as well!

Private User
Private User
Private User reviews Acton, ON

First Review

10/10

Great Team

Katrina, Peter and Adam are very patient, professional and skilful. They went above and beyond to get my door installed before my family event. Very thankful to them.

Approximate cost of services:
$3,000.00
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Company Response

Thank you for entrusting us with your door cut-out project before such an important family event! Thank you for your patience and trust in our team to deliver the right expectation on time!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Nova 365 Corporation

At NOVA we take a new approach in customer service. Our industry specialists are there to answer all your questions before, during and after installations. Years of experience in the industry prove that offering a perfect product to a customer isn’t just simply enough, especially with so much variety on the market. Providing our customers with transparent information and setting the right expectations is what really gives NOVA the trusted name. We take pride in the company’s vision to deliver the best customer experience along with product and installation. Tell us about your project expectations and let the NOVA’s experts do the rest.

CATEGORIES
Windows & Doors Installation & Service
WEBSITE
https://corpnova.com/
PAYMENT METHOD
Credit Cards, e-transfer and Cheque
LIABILITY INSURANCE
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
https://corpnova.com/?page_id=7200
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.