- Approximate cost of services:
- $3,894.00
- Company Response
Hi Michelle, I understand that you are upset with the fact that we had to cancel your order and refund your deposit. We are too.
Your request to cancel came 5 weeks after the initial order and your product was already in production. As it turns out, one of the options you requested is no longer available and we were able to cancel your order on that basis. As you stated, you were unwilling to compromise on your design. We thought it was the right thing to do to honour your original request, cancel your order and provide a full refund. In any event if you would like to proceed, we would be more than happy to reinstate your order. Please contact David directly. Hopefully we can add you to our list of thousands of satisfied customers and you will refer us to your friends and family.Customer Care Department