I had a very simple blockage and needed it fixed today. Was thrilled that they had an opening and the guy came on time. I reached for their phone number first as I had been satisfied with this company previously and benefitted from their warrantee program. Something must have changed in their approach in the past coupe of years because holy cow; I had to sit through not only a long sales speech about all their fancy services, but also a patronizing explanation about their cost structure.
Prior to the serviceman arriving, I had found a ballpark pricing system on the Mr. Rooter blog and asked him about why the cost for me was so much higher. He refused to believe it was his own company website until I showed him. He tried to explain it away, but alas...
I chose one of his services and it had the affect of puncturing my garburator. So, of course, an extra cost to take it out. Was a frustrating day but here we are.
This whole marketing speech thing is a bit much for someone who is already having a frustrating experience. I'll think a while before choosing this company again.
- Approximate cost of services:
- $500.00