I recently had the unfortunate experience of hiring Planet Concrete for snow removal services, and the entire process has left me extremely dissatisfied and frustrated. Despite having paid for the service, the company failed to fulfill its obligation to remove the snow from my property, resulting in a significant inconvenience for me.
Not only did Planet Concrete fail to provide the promised service, but the communication throughout the ordeal was abysmal. There was a lack of proactive updates or any attempt to explain the reason for their failure to show up. This left me in the dark and added to the overall frustration of the situation.
Furthermore, when I reached out to express my dissatisfaction, the company's response was inadequate. Instead of addressing the issue promptly and offering a satisfactory solution, they only refunded a partial amount of the money I paid. This partial refund does not reflect the full extent of the inconvenience and dissatisfaction caused by their failure to fulfill the service.
Overall, my experience with Planet Concrete has been nothing short of disappointing, and I would caution others against using their services. The lack of professionalism, communication, and failure to deliver on their commitments make them an unreliable choice for anyone seeking reliable snow removal services.
I hope this review serves as a warning to potential customers and prompts Planet Concrete to reassess their approach to customer service and fulfillment of their obligations.
- Approximate cost of services:
- $450.00