I was contacted after I posted my issue on Homestars. He asked for photos and I sent him a video of the issue my crank window was having while closing. He advised the issue was it needed a replacement track and crank and quoted me $280 and said he was ordering the parts. He came a week later with the parts and realized it was not just the track and crank but also the hinge. He had to get that part as well and come back again and said it would be an extra $80. He knew what he was doing and did the job quickly. It would have been better if he came and did a quote in person instead of based on a video but obviously wanted to save time. Overall it was a good experience.
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- Company Response
Thank you Lisa