Dear Dominik,
I'm disheartened to see the review you left, as it suggests inaccuracies about our interactions and the resolutions we reached regarding your potential project.
Throughout our extensive conversations that occurred over the course of many weeks, via text, we diligently addressed your concerns and made sure to align on a mutually satisfactory resolution. It's important to clarify that no formal agreement, contract, or deposit was ever initiated or required, intentionally, ensuring flexibility for both parties involved.
I want to emphasize that no work commenced in the first place, and no delays occurred, as suggested in your review. A potential start date was never mentioned or discussed as our interactions never reached that point. Our in-person involvement and interactions were limited to the initial site visit for a free estimate only, and any insinuation otherwise, as suggested by your review, is inaccurate.
Your satisfaction and understanding were paramount to us throughout this process, and I'm disheartened to learn of any misunderstanding that led to your dissatisfaction.
Additionally, I appreciate your understanding and agreement regarding our crew's and sub-trades's inability to price match, as evidenced by our text exchanges. Your willingness to consider our perspective was evident and appreciated by our crews, and I regret that this wasn't reflected in your review.
I welcome further discussion to address any remaining concerns you may have and hope for a reconsideration of your review.
Thank you for your time and consideration.
