Atkins 1 Cleaning Services

House & Apartment Cleaning
Toronto ON M5V
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HomeStars  >  House & Apartment Cleaning in Toronto  >  Atkins 1 Cleaning Services  >  Pricey Sub-Par Service...Not Happy.
Private User
Private User
Private User reviews Brampton, ON
2/10

Pricey Sub-Par Service...Not Happy.

Great cleaning service for the places that were actually cleaned; however there were two major issues with our service. First, we were quoted $25/hour for approximately 5 hours. This quote was unilaterally doubled as two cleaners showed up requiring double the amount of money we initially expected. We would've appreciated a more accurate quote of $25/hour per person. We would have also appreciated knowing beforehand that two people were coming to clean our home.

Second, an entire washroom was missed - no cleaning done at all. Our home is not large yet a whole washroom was missing. Not sure where the time went for 5 hours of cleaning x2 people. As a comparison, our last cleaner was able to clean the entire house in 5 hours - by herself - for half the price... We're not overly happy with this situation.

Approximate cost of services:
$250.00
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Company Response

We at Atkins1 cleaningservices do apologize for the miscommunication and misunderstanding. As stated on our page we always provide two cleaners for every job and the prices are there as well. As for the washroom that was allegedly missed, it was not any fault of ours.We cleaned your home as directed by you and your husband. We strive to provide our customers with the most satisfactory results every time.