Prompt reply on a Sunday, but that's where the service stopped. Recommended replacement of my intermittently working tankless water heater (admittedly nearing its best before date) with a larger system that barely fit ( the sub contractor had to make some plumbing/exhaust adjustments to make the recommended unit fit) but after the installation the same intermittent hot water problem persisted. Turns out the sharkbite check valve on the air handler was not working. I am told this should have been caught in the diagnostic, which makes sense. Over 2 weeks later and I still only have intermittent hot water (only when air handler is on). I had to call repeatedly to determine that they were having difficulty finding the replacement check valve (which I subsequently found on Amazon). If I had their sub-contractor's name I would use him in the future. I will NOT use Superior in Ottawa ever again. Add the fact that they still went ahead and charged the balance owing for the "work" even though I refused to sign off on the work being completed.
- Approximate cost of services:
- $7,514.50