One piece large item, china cabinet
First confirmed date/time was not met because of a large job taken after my booking. They changed the time to 2 hours later but it turned out it way after midnight and they couldn't do it that day. I felt bad for the seller waiting until 10pm. CT movers asked me to take delivery the 2 days later and they called the seller on my request to avoid going back and forth since I don't use a cell phone. The movers were nice and professional and Canadian CT Movers conduct themselves properly and provided good assistance even with the time/date change. Would recommend.
- Approximate cost of services:
- $260.00
- Company Response
𝐃𝐞𝐚𝐫 𝐕𝐚𝐥𝐮𝐞𝐝 𝐂𝐥𝐢𝐞𝐧𝐭,
Thank you so much for taking the time to provide feedback on your recent experience with us at Canadian CT Movers. We truly value your insights and are especially grateful during our busiest times.
We sincerely apologize for the scheduling changes and any inconvenience this caused to you and the seller. As we strive to accommodate various moving needs, including one-item moves like yours, we sometimes face unforeseen scheduling challenges. Please accept our apologies for any disruption these adjustments may have caused. It is always our aim to manage these situations with the utmost care and professionalism.
🕒 Scheduling Flexibility: We regret the delay and genuinely appreciate your understanding as we worked through the unexpected scheduling challenge. We are also glad to hear Michelle, the Assistant Manager and your personal co-ordinator, was there available 24 hours 7 days a week to assist you and give you updates. We recognize the importance of effective communication, particularly when coordinating between multiple parties, and we are actively working on enhancing our processes to ensure more seamless experiences in the future.
🤝 Professional Conduct: We are relieved and grateful to hear that despite the adjustments, our team maintained their professionalism and assisted in rescheduling promptly. Our goal is always to minimize any disruption and make the moving process as smooth as possible for our clients.
🚚 Reliable Service: Your acknowledgment of our movers’ professionalism and the conduct of our entire team is greatly appreciated. We are dedicated to upholding high service standards consistently, even when we need to make last-minute adjustments.
We are thankful for your recommendation and glad to hear you were satisfied with how we handled the situation. Should you require our services again or have any further needs, please don’t hesitate to reach out at 📞𝟰𝟭𝟲–𝟴𝟴𝟮–𝟳𝟮𝟰𝟰📱. We are here to assist you and ensure a smoother experience in the future.
Thank you once again for your patience and trust in Canadian CT Movers. We are committed to making your next move with us a flawless one.
Warmest regards,
The Canadian CT Movers Team