Canadian Appliance Source

We recently purchased an under cabinet microwave from Canadian Appliance Source and reviewed all the manufacturer specs for install etc. As it was the same width and going into the same space as our previous 3 there appeared to be no issue. Picked it up, eventually installed only to find the door wouldnt fully open. While we had the 30 of install space, apparently you need 32 of functional space to open the door. Went back and reviewed all literature from manufacturer site etc and no mention of this anywhere. How can you spec a unit without putting in all dimensions required? An oversight. Contacted CAS explaining we would never have purchased this unit had we known of this requirement but would have bought the one we originally went in for. While aware of their final sale policy, surely circumstance would allow for independent review of our scenario. We were expecting to be able to exchange for the original unit with CAS contacting the mftr for support or credit as it was their omission that led to this issue. Nope. Sorry. The unsigned After Sales Team, the highest level of support you can get comes back with a form letter of Policy says final sale Nothing about our circumstance and let us see what we can do with mftr to support you. No options whatsoever. Customer service served only as a link to the aforementioned After Sales team so 0 help there. Avoid this group if at all possible. They do nothing to assist you and are a one and done company. They had a chance to support a customer, hold a mftr accountable and grow a fan base and to promote their goodwill and service they offer with further sales down the road but instead sit on policy without any consideration of circumstance. Will never go back.