Kitchen reno, flooring and ceiling
Koncept was one of several general contractors that we contacted for quotes last year to help out with our home reno. Greg was so quick to respond and within days he and Rami came by for a visit and a very detailed quote was provided within a reasonable timeframe. During the initial back and forth, KBG was very attentive, responsive and very willing to answer questions from us as we were quite new to the renovation world. We were so comfortable with KGB right from the start and their pricing was competitive - it was a no brainer to move ahead with them.
Summary of our experience with KBG during the project:
Communication: 10/10 Greg was a great communicator, was patient and dependable. Our project manager, Eric, was also generally great at communicating with us throughout the process, very personable and truly felt like he was a family friend right from the start.
Quality: The first week we had demolition in our kitchen -- these guys really know how to demo. FAST. They were in and out in no time, left the place as clean as you can get. Super impressed with the work right out of the gate. We had electrical, plumbing, flooring, drywall, tiling, and kitchen work completed. Some trades definitely provided a higher quality of work over others but we also were very honest with KBG if we were not happy with how things turned out and they had no problem with trying to rectify the situation and get things corrected for us. We were going in knowing renos don't always go as smoothly and can always expect surprises. One thing we appreciate is KBG's willingness to get things corrected to the homeowner's standards.
Timeline: They came in within the original timeframe. A few hiccups shifted the time slightly but overall we were pleased with our move in timing.
Fast forward to this year, we contacted KBG once we were comfortable with having trades back in our house (as there are still a few deficiencies remaining - tiles need to be re-done, kitchen fixes, electrical). We did get some deficiencies fixed but the few remaining we are still waiting. It has been hard to get commitment around when the work will get completed. My husband and I are both quite busy and I don't feel like like we should need to follow-up regularly on this. There is also a new potential leak that we wanted to get a quote on and still have not heard back from KBG; we mentioned we wanted someone to take a look ASAP. We understand there may be multiple projects on the go but communication lately has been sub-par. If they were able to maintain the same communication and proactiveness they were showing earlier we would have been happier to give a stronger review.
Overall, happy with Koncept - was a generally fun experience and in the end we are happy with our new family home.
- Approximate cost of services:
- $1.00