Don't do it - customer service is horrible
The actual movers themselves were fantastic, moved a 3bed 3bath house in 2.5 hours, with 30 mins travel between the two houses. However, the company themselves is awful and I wouldn't recommend to anyone.
When I inquired about booking, I asked whether I would be charged for the number of hours in the estimate or only the amount of time the movers worked and was told that I would only be charged for how long the movers worked for.
They arrived at 9:20am and left just after 12pm (2.5 hours), as I signed the work order for while they were here. However, I was charged for the full day as was given in the estimate, which is the opposite of what I was told.
I contacted the manager immediately, but then was told to "wait as we gather more into", then "the person who said this is on holidays", then "be patient". I contacted them several times over 2.5 months, when I still haven't received any refund, apology or justification for the charges. Now the manager ignores my messages. I just filed a complaint with the BBB and hopefully will be able to resolve it.
Please be wary of this company. Better to have someone else move. Terrible customer service.
- Approximate cost of services:
- $1,500.00