Sunday Movers and Storage

Formerly Emergency Hub Movers
Moving & Storage
Toronto ON M5V
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HomeStars  >  Moving & Storage in Old Toronto  >  Sunday Movers and Storage  >  Don't do it - customer service is horrible
Private User
Private User
Private User reviews Kettleby, ON
0/10

Don't do it - customer service is horrible

The actual movers themselves were fantastic, moved a 3bed 3bath house in 2.5 hours, with 30 mins travel between the two houses. However, the company themselves is awful and I wouldn't recommend to anyone.

When I inquired about booking, I asked whether I would be charged for the number of hours in the estimate or only the amount of time the movers worked and was told that I would only be charged for how long the movers worked for.

They arrived at 9:20am and left just after 12pm (2.5 hours), as I signed the work order for while they were here. However, I was charged for the full day as was given in the estimate, which is the opposite of what I was told.

I contacted the manager immediately, but then was told to "wait as we gather more into", then "the person who said this is on holidays", then "be patient". I contacted them several times over 2.5 months, when I still haven't received any refund, apology or justification for the charges. Now the manager ignores my messages. I just filed a complaint with the BBB and hopefully will be able to resolve it.

Please be wary of this company. Better to have someone else move. Terrible customer service.

Approximate cost of services:
$1,500.00
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