We engaged Solar X Inc. prior to the pandemic. After delays due to situations beyond their control, the panels and all related hardware was installed. within weeks we began to have issues. One of the Huawei units they installed turned out to be defective. After much back and forth with their CSR Chelsey, and going above her head, it was replaced. But since then the panels and all other hardware has not worked as it should. after years of dealing with them, they recommended us getting an inspector they use at OUR COST to identify the problem. We cancelled them because we are seniors and every penny counts. Besides it seemed that it was going to be a cash grab. Now we hired our people who determined nothing worked properly from the installation and that the panels and wiring were not installed properly. SolarX went so far as to say that rodent and squirrel damage caused things to fail, well our neighbour down the street who used another company 5 years ago has never had such issues because their anti-vermin fencing and wraps have never failed. Besides, how would they know if their inspector never came or tested the equipment. to cut things short, until such time they deal with us long term clients, even if we are an isolated case, we can not with clear conscious recommend Solar X Inc. to anyone. Do your research, there are many other solar companies out there.
- Approximate cost of services:
- $40,000.00