Very good service, reliable movers ?
Thank you, Nihat for the 10 stars! We are happy that you took advantage of our full moving service and got to see how great and careful our crews are. We look forward to organizing your next move. Take Care -Total Care Moving
Dear Halima, if you are going to write us a bad review, we would appreciate that you would at the least be honest and relay the actual circumstances and conversations that you had with your agent. We will address your comment about our customer service first. In all of your phone communications with your agent, you were spoken to respectfully, politely and with the best customer service. Because you may not have liked some of the responses to your inquires, does not make our customer service bad. You booked your move and made your deposit at 9:30pm (afterhours) on March 25th for a last minute move (which we accommodated) for March 27th. You specifically requested a quote for 7 hours as this was a move for a full 3 bedroom house. In this case our agent did not mention a 4 hour minimum as it was not applicable to your move and move size. Based on what you listed for your inventory, there was no way that your move would have only taken 4 hours. You were well aware of this and the agreed to breakdown and charges. Your agent contacted you on March 26th in the morning to let you know the pick up time. You did not answer and eventually called back later to say that you had the CORONA VIRUS. You said that you would like to cancel your move (less then 24 hours before). Your agent was very understanding and explained the options available to you. She explained that she could postpone your move or change the date until you are better, since the deposit was nonrefundable. Your response was that you would call her back. The next call went completely different. It turns out that you DID NOT actually have the CORONA VIRUS and that you used this as an excuse, as all of a sudden you were no longer happy with the discussed price but you still wanted the service. You now said that our truck fee was too much and that you didn't want to pay it. This was never an issue, and the truck fee remained the same as in your original quote. To try and accommodate your concern, your agent did in fact offer you a discount and other options to try and make your move more affordable, after the fact. You again said that you would call back. Your next call, you asked if we can just send the movers and just have them do the labour for a couple of hours. Your agent explained to you, that due to your far location and the movers needing a way to get there, the truck and truck fee would still be applicable. At this point you weren't happy with any alternatives or discounts offered. Your agent informed you that although the deposit was nonrefundable due to the last minute circumstances, that she would speak with a manager and see if there is anything that they can do about the deposit. We did our part from start to finish and tried our best to make you happy. We did in fact end up refunding your deposit, after a manager contacted you. What was actually horrible about all of this, Halima, was that you used a very scary and SERIOUS virus that is now a pandemic and has taken people's lives, as an excuse to cancel your move! Despite this, our agent continued to treat you respectfully anytime you spoke with her. This review is completely unwarranted and undeserved. Thank you -Total Care Moving
Thank you so much for writing us a review! We are very pleased that you had an amazing experience with our team. Our movers are trained and very careful. This way, we can make sure that your belongings are delivered to you in the exact same condition from when they were picked up. Thank you for the recommendation and for being our client. -Total Care Moving
Dear Sarah, thank you for picking our Company for your move! We are happy to hear that our customer service stood out to you and helped earn your business. We appreciate the chance and we are so pleased that you are happy with our services. Our friendly service is constant from our office staff to moving crews. We truly pride ourselves on this. Thank you for writing a review. Take care -Total Care Moving
Thank you for this amazing review! We are happy that both our office staff and moving crews impressed you. Thank you for being our client. Sincerely -Total Care Moving
Dear Allan, thank you for your incredible feedback! That's what we are here for. We take care of the stressful part of moving for you! Your recommendation means so much to us. We thank you for trusting in us and giving us an opportunity to serve you. All the best from everyone here at Total Care Moving
Dear Jimmy, thank you so much for your review! We appreciate your feedback. It was a pleasure having you as a client. We hope that if you move again, that you will use our company. Take Care -Total Care Moving
Wow, thank you so much for this AMAZING review!! Reading your incredible feedback has made us so happy. This is the reason why we do what we do! We aim to please all of our clients, resulting in feedback like this. It's important to us that we provide our clients with exceptional service. You can always expect 100% from us at a very reasonable cost. It has been a pleasure working with you and we hope to move you again. Take care -Total Care Moving
Thank you so very much for your amazing review! We thank you for being our client and for the opportunity to serve you. We appreciate your recommendation! Take Care -Total Care Moving
Alexander, look no further we are here for you and your next move! We strive in providing the best service we can to our clients! We appreciate you taking the time to write this review for us. Michael is very popular and our most requested mover. We are happy that you got to see first hand how great he is at what he does. Next time you move, you know who to call. We thank you for being our client. Take Care -Total Care Moving
