Terrible job, do not stand by their guarantee
Unfortunately we are extremely dissatisfied with the sealing job Canark did on our driveway. When we originally phoned to request a quote, the office told us that the quote included blowing, cleaning, and filling/repairing any existing cracks on the drive prior to applying the sealer. The tech, when he arrived, told us that the drive was in excellent condition and had clearly been well maintained, and no crack sealing was needed. He applied the sealant on the drive and the next day the sealant started to crack all over the drive. We contacted the office, and they replied the next day that they would have someone come to look at it. After repeated texts, emails and phone calls, eventually the same tech came around and said it was pre-existing cracks in the drive that had surfaced after the sealant had been applied, and nothing to do with the application of the sealant. He then stormed off and sat in his truck, leaving his assistant to talk to us before driving off. Now in our understanding, driveway sealing is supposed to seal the drive to prevent moisture from eroding the asphalt in winter. Hence our concern over the number of hairline cracks appearing all over the drive, which implies that the sealant has not sealed the drive properly at all.
The cracks continue to grow in the surface of the sealant, not in the underlying drive.
Rory told us he would come and take a look himself, asked about our availability, but did not turn up. They do not respond to our emails, texts or calls.
They promise on their website, satisfaction guaranteed. We are not even slightly satisfied, and they could not care less.
This is clearly not a reputable company, as they do not stand by their guarantee, and are now ghosting us.
- Approximate cost of services:
- $350.00