We had a shower re-grouted. The fellow that came to do this for us was very personable and knowledgeable with respect to techniques, products, etc.. Our understanding was that the return visit was basically to help get the glass panel back in place and do some siliconing. He had expected to complete the job in one day but it appeared that the old grout removal took a fair bit longer than he expected. This made for a very long day, as he then started applying the new grout late in the afternoon. He returned with the required silicon and more grout that we had requested for touch ups, and helped us with the glass panel. We chose to do the finishing ourselves as we had already done 3 hours of scraping and cleaning as we were not happy with the appearance of the grouting. It was uneven and a lot of haze or grout was left on the surface of the tile. The corners were nowhere near square and some spots had no grout at all. We’re quite particular about the look of the finished product. We knew we could complete the job to our satisfaction, and weren’t sure how it would end up otherwise based on what we had already seen and done to clean it up.
Essentially we were reluctant to let him finish because of the quality of the finish.
- Company Response
Hi, I'm very sorry to hear of your experience! We will be in touch shortly to talk about this and try to resolve this.