Communication = 10/10
Reliability = 10/10
Quality = 9.5/10
Timeliness/lead time = 10/10
Cleanliness = 9/10
It's been about 4 months since Hassan installed my mudnook closet and the quality and everything has held up well.
At the time (March 2022), I was looking for a closet company to install my mudnook closet as soon as possible since I was about 7 months pregnant at the time and really wanted everything done before baby arrived. I had reached out to at least 3 or 4 other closet companies who were either booking for mid-July to August or they were giving me really expensive quotes.
Then I happened upon Star Closet and took a leap of faith with them based on their lead time and install for 3 weeks out (I reached out to them mid March, they said they can install first week of April).
The entire process with them from planning, taking measurements, providing a quote, choosing a finish, communication and reliability was extremely smoothe! Although they have a limited selection of colour finishes of the cabinets to choose from (nothing that would be super customizable since they were using Vinyl covered particle boards as their materials), I was able to find a colour that matched my entryway wall colour (Benjamin Moore Oxford White), which was their Premoule A31S. They were able to provide a colour fan deck for me to take home and figure out what I wanted.
Hassan came out to take measurements and did the install, Mohammed was at their shop building the cabinets. I had the pleasure of meeting both and both were very pleasant to communicate with! They quoted me $4600 which came out to $5085 after tax, a bit pricey but I was sold on the lead time as they were the only ones who could install in April! After the install, I had some questions about the caulking they used so I can use it on the rest of my entryway for touch up painting and Hassan linked me the exact caulk they used which was very helpful!
One thing I do have to say is, I wish they used less caulk on the crevices, I did have to re-do some areas but nothing too cumbersome since you can wipe the caulk off with a damp cloth or rubbing alcohol. There were also some of the Brad nails and sawdust after installation. Overall, I'm not complaining because Star Closet did an amazing job and I would highly recommend them to friends, family and acquaintances!