So it is difficult to write whether I can recommend for work done on my property because unfortunately Paul never showed to do the work, nor did he phone to explain why.
I first contacted Paul in March, and he was very prompt to come take a look at my property and provide me a quote. I found the quote reasonable compared to other companies around, and since Paul was local, I figured I'd go with him. When I eventually did get through to Paul, he sounded glad I had decided on him, and he asked that I reply to the email, and so I did. I waited over a week for a response from Paul, and eventually he said he could do my work on the next Monday via email, but he'd call me to confirm the details... I never did hear back. So I replied back to his email to let him know Monday was fine and I'd be home that day. Monday he never showed, and again Tuesday morning. When I called Paul, he had asked if 'so and so' had called me and said he'd call me right back. I never did hear from him again. My best guess is he contracted the service out to 'so and so' who was ultimately too busy for my yard.
So if asked if I would recommend the Grounds Guys, I'd have to say I can't because I can only assume my work was not worth his time.
If you are going to run a business, at the very least you should keep in contact with your customers to let them know your situation.
- Approximate cost of services:
- $0.00