All started out well: the contract and timelines were clear, pricing was fair and Mike was very collaborative to help guide the process, choose fixtures etc. We are now 6 months post-demolition and while the bathroom is finally functional, the contract has not been closed. A number of defective and unfinished items have been identified in various emails, text messages and mailed letter and I've waited over a month since his last communication to allow Mike the opportunity to reply. I would have preferred to have come to an agreement to finalize the outstanding contract details and be able to fully enjoy the new bathroom, even after the months of delays.