Kempenfelt Windows & Doors - Newmarket

Windows & Doors Installation & Service
569 Steven Court, Unit 6 Newmarket ON L3Y 6Z3
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Sara in Toronto
Sara in Toronto
3 reviews Richmond Hill, ON

Entrance Door / wrong hinge side

I hired this team to change my 70 year old door ,
The sale team and messurment team follow the same hinge side of an existing door which belonged to 79 years ago without my confirmation .

This company tells me it is up to client to tell which hinge side the door should be and if you failed to tell them they will follow whatever the existing is , not even bother to ask ,

It’s so easy and lazy of them to say we as professional 30 year old door team will not ask , nor confirm which hinge side should the door be , you as a client should have told us what to do .

This is pretty obvious that was neglected from both side me as a client and them as a professional team , and in the end I was paid with my negligence and they leave with a sorry !

I will leave the judgment to you as reading this review , at least do not forget to ask and confirm your hinge side otherwise no one would take the responsibility,

Good luck

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Company Response

Hi Sara, As a standard we do make the hinge side of a new door the same as the existing door, unless a customer were to request that be changed. It does happen where customers ask, and we're always more than happy to accommodate such changes to any door design if we're aware that's something the customer wants. We would have discussed the door style, colour and glass options with you, but unfortunately even on final remeasure it was not something that was mentioned to us by your designer. We are saddened to hear you're not happy with your new door, we understand Tony has been in touch with you regarding your issues.