Renovate For Good

General Contractors
Calgary AB T3E 5X4
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93%

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Reviews for Renovate For Good

Average customer rating:
9.4 10 (28 reviews)

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Kathy
Kathy
1 review Calgary, AB
10/10

Repair a broken fence

We had a fence post that was broken, and due to the leaning of the fence it was important to have it repaired prior to it causing further damage to the remaining fence.
Stephen and his team not only repaired the fence, but it was done much sooner than he originally quoted. The workmanship is excellent, and it ties in nicely to the existing fence so you can't even tell what section was replaced.
Thanks, Kathy

Approximate cost of services:
$2,800.00
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Company Response

Thanks Kathy! It was a fun project and you were great to work with. The fence does look great, and we are sure it will stand strong for many years to come. Thanks for trusting Renovate For Good with this important project, we are looking forward to working with you again! All the best.

Private User
Private User
1 review Calgary, AB
10/10

Kitchen and Bathroom Countertops

We moved into an old condo, 1973 vintage, and it was in dire need of repairs and upgrading. We decided to get an estimate from Renovate for Good to put in new countertops in the kitchen and bathroom, only because my wife saw the truck in the parking lot at Lowe's. Steve came in a few days later to have a look, discuss our options, and take measurements. We told him we had already purchased the countertops from Lowe's, but when he and Doug went to pick them up, there was not enough material for the backsplash, so we asked Steve to choose something that would match. Consequently, he and Doug removed the old, and put in the new, with a matching tile backsplash. What a beautiful job they did, and completed it in 3 days! We are extremely pleased with the result of their knowledge and experience, as well as their polite manners. Have a look at the before and after photos. Thank you, guys!

Approximate cost of services:
$2,240.00
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Company Response

Thank you very much Gary, for this kind review! And thanks for trusting Renovate For Good to work with you on this fun project. You were both lovely to work with, and getting to know you was our pleasure. Glad you love the new look, and I'm sure we'll connect again soon. All the best to you and your family.

10/10

Install Outside Railings

I have stage 4 Hodgkins Lymphoma and recently spent r months in hospital undergoingchemo and rehabbing. I required the installation of outside railings to gain access to my home. Stephen promptly responded go my bid requests and in less than a week outside railings were installed by Stephen. I am grateful beyond words. You did a wonderful job. Thank you. Robert

Approximate cost of services:
$735.00
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Company Response

Thank you Robert, for allowing us to help you in some small way. We are always grateful for the opportunity to do important work for our neighbours. Renovate For Good has a considerable community based view, very happy to have been there for you when you needed us. I'm looking forward to seeing you again very soon. Keep up the fight, and very best wishes till we connect again!

David
David
4 reviews Calgary, AB
10/10

Garage insulation and plywood sheeting

Stephen and his crew did a great job - on time and on budget. I would not hesitate to use him again for other projects or recommend him to my friends.

Approximate cost of services:
$2,000.00
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Company Response

Thanks David! We appreciate this great review, and loved working with you. You were decisive, responsive, and a real pleasure to have as a customer. We're excited for you having your first winter with your new man cave! It's a great space! Thanks again for the work, and for trusting Renovate For Good as your partner. Hope to see you again soon!

derek from Calgary
derek from Calgary
7 reviews Calgary, AB
10/10

Outdoor stairs/deck replacement

Stephen and team did a wonderful job replacing the stairs and landings for our primary entrance. We are definitely pleased with all of the work!

(and our dog loved the attention!)

Thanks!

Approximate cost of services:
$4,000.00
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Company Response

Thanks Derek and Alissa (and Oliver)! It was great fun building with you, and we loved having the opportunity to play with your beautiful dog for a couple of days! A playful ear rub from Renovate For Good to everyone who loves that sort of thing (you know who you are)! Hope to see you again soon!

Justin L. in
Justin L. in
2 reviews Calgary, AB
10/10

Tricky Fence Replacement

Needed a replacement for an old, sagging fence. The issue is we live on a zero-lot line property and both the previous homeowner and neighbor had developed up to the property line, making replacement of the posts between our two properties extremely tricky.

Stephen came out on his day off to take measurements and provide a quote. He was honest about the challenges between the properties, the likelihood of needing to rent a hydrovac truck which is a major factor in the cost, but would also ensure the posts between the properties would be cemented properly instead of punched in at 1ft like the original fence was.

He also worked closely with my neighbour and prioritized getting the section between our properties up first to minimize disturbances to their property and helped ensure both parties remained happy throughout the process.

Stephen and Dan completed demo, posting, and construction of the fence and gates on schedule with no added cost to us. The quality of work, fit, and finish is excellent. The job site was kept clean throughout to keep our dog safe and Stephen was highly responsive to any questions I had. He also identified some issues with the anchoring of my deck that he repaired for free.

Approximate cost of services:
$15,000.00
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Company Response

Well thank you Justin and Jenn (and dog Kita)! We loved meeting and working with you from beginning to end. The project went smoothly, and you and your neighbours were all very helpful and friendly throughout. Renovate For Good strives to be available to customers so that you'll feel proud of the work we've done together. We are so happy you are. Thanks again for your hospitality, and we're really looking forward to seeing you again soon!
- Stephen

Kathie
Kathie
0 reviews Calgary, AB
10/10

Bathroom Renovation - Fantastic Job

Excellent workman ship, very knowledgeable, Great to work with. Stephen & Dan are a credit to their trade. Love my bathroom. Can't say enough. I have already hired them for another job.

Approximate cost of services:
$14,600.00
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Company Response

Thank you Kathie, for this great review! It was a real pleasure remodeling your bathroom, and your pups were a lot of fun too! You were great to work with, and we're so pleased you love your new low barrier walk in shower! the Renovate For Good Team is proud to have built it for you, it turned out beautifully. Thanks again, and looking forward to seeing you again!

Jesse
Jesse
2 reviews Calgary, AB
10/10

Bathroom renovation, updating/repairing a very old house

Stephen and his staff were excellent!

Design: He worked with us to achieve our intended vision, offering sage advice and understanding what our goals were.

Customer Service: Everyone who came to the house was polite and friendly.

The Work Itself: The work was done professionally and without shortcuts. As the process unfolded, Stephen kept us up to date in everything.

Our house is fairly old (125 years), but Stephen was able to work through the kinks of dealing with it, and didn't lose patience as many of our previous contractors (and I myself) have.

Summary: I will definitely try to get back into Stephen's books for our next project! I've recommended him to neighbours and friends, and I recommend him to you.

Approximate cost of services:
$20,000.00
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Company Response

Thank you folks, for choosing us to remodel your ensuite! It has been a pleasure getting to know you and your awesome dog, Roxy! We're grateful for the opportunity, and really enjoyed working with you! You have a unique shower space there, so it was fun for us to customize along the way to make your vision come true. You made some really cool material selections too! Thanks again for everything, let us know if you need our help again in any way. We're always happy to help new friends!

AlexanderY
AlexanderY
1 review Calgary, AB
3/10

Small Bathroom Reno - 5 Months to complete and still unsatisfactory

We had the unfortunate experience of receiving poor quality services from Renovate For Good. Despite polite interactions, the small bathroom renovation took 5 MONTHS to complete and did not meet our expectations.

During the 5-month time period there were some challenges with worker availability and a family member being unwell. However, these circumstances do not excuse the perceived lack of prioritization and responsiveness from the company. In this prolonged time frame, we noticed that the company was working on other projects, which left us feeling as if our job was not a priority. Additionally, overhearing a worker's negative comment regarding the job's progress only added to our dissatisfaction.

The experiences with the bathroom renovation continued with the following issues:

The wall tiling was non-planar, giving a wavy appearance in sections, and one tile has an exposed edge. The transition edge of the tiles to the painted wall was floating at the upper portion and had paint marks. After our toilet was broken, it was replaced with another of lesser quality and performance than expected. We had agreed to have a WiFi floor heating wall-mount controller installed, but we were instead provided with one without the WiFi capabilities. A refund for the difference in cost was provided. Furthermore, we were told we could choose any paint color, but when a darker color was chosen it took "eight coats" to cover and still had blemishes that were left unfinished. The blemishes were a result of a previous light fixture not being removed before painting began. A fee of $450 for the dark paint color was added and redacted on our statement, as though it was a favour. Finally, upon checking our statement there was an attempt to overcharge us by $150.

To Summarize:

Our bathroom underwent a renovation with the addition of a new paint job, walk-in tiled and glass shower, heated tile flooring, and a new vanity. However, the result was unsatisfactory with uneven wall tiles, unfinished pieces, broken promises, lack of job completion, and stress caused during the 5-month period. The broken toilet was insufficiently replaced, surfaces were not cleaned for presentation, and paint blemishes remained unfixed. Despite the $14,000 cost, which included a $150 overcharge, the overall experience was inexcusable as the company's services fell short of expectations despite polite interactions.

This experience left us feeling unimportant and disappointed with the services provided by Renovate For Good. We do not recommend their services and would like to caution others against them.

Approximate cost of services:
$14,000.00
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Company Response

Hello,

First, we appreciate the opportunity to respond to this review. It is very shocking to us, as feedback of this nature is very rare for us. We are quite taken aback.

We are obviously disappointed and discouraged that you feel this way. During the course of construction, our trades, who are reputable, honest, and fair, worked very hard to keep the project moving forward, even given several challenges that presented themselves after it began. But, given the fact that this online format is the first time we've heard about your dissatisfaction, it is even more troublesome. Along the way, we made every effort to communicate with you on a daily basis. We would certainly have loved to know if you were unhappy at any point during the project. That said, we hope you will consider the following response to several of the statements you have made in your review.

When we began our quoting process, you indicated that "budget" was of very high importance to you. Further, the bathroom in question was poorly constructed when it was originally built. We discussed it at length during our first visit. The walls were not plumb, or square, and there was significant mold that had permeated the bathroom, and an attached bedroom, likely from a poor earlier renovation. We discussed the difficulty in constructing a brand new bathroom around such a structure, without the expense of gutting the room, or at least rebuilding the walls. The 14k budget you had for the work we did was a substantial reduction of our true cost in doing the work, including mold remediation - work that required us to keep the existing walls, and several features that did not meet common building practices. It was hard work to make many parts of the project work, but we were happy to work with you on it.

It's hard to imagine that there were any "unfinished pieces", or that the area wasn't cleaned at the end of the project, given our owner attended the site himself and spent 4 hours cleaning, under a high-lumen spotlight, to ensure it was done to your satisfaction. But, if something was missed in that process, we would be happy to make it right.

Admittedly, we are very frustrated by your statement that it took 5 months to complete this job. This is a completely false statement. It's misleading to include the agreement signoff date in the project timeline, when construction didn't begin until we were able to schedule a reliable start date with you, months after sign off. Even though it did take a little longer than we had originally planned, the death of the mother of one of our staff was a difficult blow to him, and the process. We did have to redeploy other crew members to offset this challenge, but frankly, we feel we did the right thing by everyone involved. Still, we apologize for the modest delay in completing the work.

There were many things you left out of your review. The scope of your vision changed many times; at least 5 different items after sign off, a complication that makes it very difficult for a contractor to complete a job. It's expensive for either the homeowner (if the contractor charges for changes after the agreement is signed), or the contractor. In this case, we didn't charge you for making those changes; we absorbed those costs in an attempt to ensure you were happy with the end result.

The Midnight Blue paint you chose for the room, for example, was a choice you made near the end of the project. You purchased your own paint for the first gallon, asking us to apply that to the existing walls - including the wall where your old light fixture existed, a fixture you had been considering keeping (until you changed your mind later in the process). That paint was glossy, and very dark, and needed to be painted over a very light original wall colour - a process that any pro painter will tell you takes many many coats. We spent far more than $450 on 2 extra gallons of paint, and the labour to apply 8 coats. Yet, when you complained about that, we provided you with another credit on your bill. To be honest, that wasn't fair to us, but we felt it was important to continue trying to ensure your happiness.

A similar issue occurred with your toilet. We admit to accidentally cracking your toilet. But to be fair, you had recognized that your toilet was quite old, and you agreed to having us install a modern low-flo toilet, provided to you (through us) by a high end, reputable well known plumbing outfit in Calgary. It is certainly NOT low quality, is new, carries a warranty, and was professionally installed. The hard part for us to hear, is that despite all this, you asked us to credit you for that new toilet (that you originally asked for), after you saw that we cracked the old toilet just prior to throwing it into the refuse truck.

With regard to the tiles, we are very frustrated with your description of the tile work. From the beginning, we did provide our professional opinion on the tiles we recommended using, and even arranged a long, detailed showroom appointment for you with a tile design expert, to select the most suitable tiles for your project. However, you chose to buy your own on-sale tiles at a big box store instead. We discussed that the tiles you chose were wavy, and not all the same thickness, and that applying them to your wall (in the unusual angled pattern you chose at the last minute), would amplify those deficiencies. You informed us that you were fine with that, apologized for selecting them, and stated that you were happy with the careful work we did do with the materials you provided. The difference in labour for the unusual artistic pattern, and the challenging tiles, was NOT charged to you.

We are disappointed we could not provide you with the service you expected. But, we take our work very seriously, and its our mission to help our customers, and countless other Calgarians. We are human beings, we can certainly make mistakes, and when we do, we appreciate the opportunity to correct them. We would have preferred the facts be presented fairly, honestly, and accurately. Still we are saddened that your vision was not delivered in the way you had expected. Going forward, we will continue to maintain our positive attitude, our happy disposition, and our willingness to please our customers. We will also continue to take care of one another, and to help many many people in Calgary through our giving programs, and our insistence on being kind to one another. Also, in hearing your concerns, we will actively search for ways to improve our process and communication in an effort to improve the experience our customers have with us. We thank you for pointing out your concerns, and our assessment of them will certainly improve us as a company.

We wish you well, and are certain that your new shower is waterproof, mold free, functioning perfectly, and very well built.

Renovate For Good Ltd.

Private User
Private User
0 reviews Calgary, AB
10/10

Basement development

We were very pleased with Steve and his team. They were professional and courteous throughout the project. The job was completed on time and on budget. I felt comfortable with the crew working alone in the house. They even helped us out with a few other household things that came up. Highly recommended!

Approximate cost of services:
$14,000.00
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Company Response

Thank you Jennifer and family for inviting us to develop your basement for you! It was fun from start to finish, and we really appreciated your trust along the way. I'm sure the kids will enjoy their new private (quiet) space! We're looking forward to seeing you again soon!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Renovate For Good

Renovate For Good Ltd. is a trusted and loved construction company that exists to improve family life in Calgary. Experts in renovation, our certified trades are focused on serving our customers and community. From basements and bathrooms, to decks and fences, additions and subtractions. We aim to provide pride-evoking projects, and we donate a portion of your project cost to a non profit that improves family life in Calgary.

CATEGORIES
General Contractors, Decks, Basement Renovation, Bathroom Renovation, and Fences & Gates
SERVICES
Decks, Fences, Bathrooms, Basements, Full Renovations
WEBSITE
https://www.renovateforgood.com/
YEAR ESTABLISHED
2012
PAYMENT METHOD
E-transfer, Cash, Cheque
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
No job is too small or big
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Yes, kindly ask for details.
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