WARNING! I HAD A VERY EXPENSIVE EXPERIENCE WITH ALPHA PLUMBING. After reading a number of positive reviews I called Alpha Plumbing about coming to fix our boiler system that was no longer heating the basement slab in our house. I should have focused on the negative reviews (which I later discovered), many about exorbitant pricing. Buyer beware really applies to this company. I was charged an average of $450 per hour for a 2.5 hour repair service (including call out travel time). Alpha feels their techs are so highly trained, experienced and efficient that $450/ hour is fair and appropriate for the service they did for me. I disagree, there are many highly trained, experienced and efficient techs out there whose labour wont be charged at those exorbitantly high rates. They applied their price gouging strategy successfully (you signed for it) to get the high rates they feel justified in charging me so naturally no $600 refund for me (as requested) to bring the bill more into line with a reasonable amount. My advice to others considering dealing with Alpha Plumbing is to look very carefully at the details on the tablet (if any) in their quote, before signing. If the answers and details arent there, dont sign, and dont proceed with the work. Dont assume, as I did, Alpha is being fair and reasonable. Assume the opposite. If you too find yourself gouged by Alpha Plumbing, file a complaint with Service Albertas Consumer Investigations Unit. Im not happy about having to take the time to deal with Alpha after my experience, write this review and file a complaint but hopefully this all helps to limit their price gouging so that others dont experience the financial pain of dealing with them. And dont be fooled by their song and dance comments that may follow this review.
