Bought a new home and had just moved in and this was the company my builder chose to install fireplace and fan.Used the fireplace 8 times at most because the time we moved in and summer did not use it very much because of the weather. Went to turn on the fireplace and fan no longer works. I called in to customer service and spoke to a girl who basically said doesnt matter how much you used it but the warranty is over thats how it works, but I will get the manager to call you tomorrow, and he did no empathy, when I asked if that is normal it happens and you cant do anything about it you could get a bad one. They can send someone out for a fee and then parts etc. For lack of no empathy and customer service would not go back as a fan should not break down after 8 times used or less. Poor customer service and dont stand by products or service.