Classic Fireplace Distributors

Fireplaces
Calgary AB T2Z 3W4
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Classic Fireplace Distributors
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80%

This is the average rating based on homeowner reviews.
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How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Classic Fireplace Distributors

Average customer rating:
7.8 10 (18 reviews)

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Kent
Kent
0 reviews Priddis Greens, AB
10/10

Sales and Service

Classic Fireplace serviced a fireplace we purchased a few years ago to replace the remote control. The sales team were very knowledgeable and the service tech showed up on schedule and was very competent. I would highly recommend Classic Fireplace for all your Sales and Service needs.

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Arlene Jo-Anne
Arlene Jo-Anne
1 review Calgary, AB
10/10

Phenomenal Follow-Up Service

We purchased a fireplace from Classic FP about 10 years ago and were disappointed it quit working. I called and spoke with both Gord and Wayne to explain the problem and ask for help. The follow-up service was amazing. Problem fixed and the service was top notch. I was very impressed with their attention to detail and willingness to make things right.

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jillian.mankowski in Toronto
jillian.mankowski in Toronto
0 reviews Calgary, AB
10/10

Fireplace

In 2016 we had a fireplace installed from them. Overall did a very good job and we are very happy. Recently (2020) we had an issue with our fireplace, I contacted them to send a technician to diagnose the problem. They responded very quickly and offered a solution. Trent followed up with a phone call and explained a simple fix. It worked!!! I was very pleased, instead of sending a technician and making money they told me how to fix it without costing me a dime! I definitely recommend the product is great and customer service is sensational!

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Private User
Private User
Private User reviews South Baptiste, AB
0/10

Terrible customer service

Terrible customer service. They are happy to take your money but when trying to deal with damaged parts, they said I could buy new parts at full retail. Arrogant and rude. I would not recommend them and will never deal with them again

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Elisabeth in Calgary
Elisabeth in Calgary
1 review Calgary, AB
10/10

Bentley #39

Great looking fireplace. The logs are beautiful. Fire looks very realistic. I choose not to instal a fan as our livingroom is small. Still get a lot of heat from it. I'm very happy with this fireplace. I recommend this one. Service was great from start to finish.

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Company Response

Elisabeth, thank you for the wonderful review and you're kind words! We're so pleased your happy with our services and we look forward to seeing you soon!

Private User
Private User
Private User reviews Calgary, AB
10/10

Woodstove in the garage

We love the woodstove in the garage. From the initial consult to the actual installation, the whole process was easy. We grew up with woodstoves and always wanted a wood burning fireplace. This was the perfect compromise. We have an extra place to hang out. Heats up the garage nicely.

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Company Response

Thank you, for that wonderful review! We're so happy your experience was a positive one. Don't hesitate to give us a call anytime!

Dorothy in Toronto
Dorothy in Toronto
1 review Calgary, AB
10/10

Fixed my old gas fireplace , got it running again ! Had been told that the parts needed were no longer available, that I would need to replace it ! Well the truth is the last service person only wanted to sell not repair fireplaces ! And this was from th

Very happy i called classic fireplace ! Shawn quickly figured out what the problem was , explained what he was going to do and did it . No necessary replacement parts . Thanks for your honest service .

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Company Response

Thank you, Dorothy, for your great review! We're glad we could help you out and we're happy that you're happy! Don't hesitate to give us a call if you need anything.

Reviewsthatmater in Calgary
Reviewsthatmater in Calgary
1 review Calgary, AB
0/10

Dissapointed

This group seems to only care about volume distribution and point of sale. If any significant after install issues crop up they avoid the situation or want to charge more money when pressed.
I won’t refere this company anymore or buy from them again.

CG CALGARY

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diamondgirl in PRIDDIS
diamondgirl in PRIDDIS
1 review Priddis, AB
0/10

Disappointed in customer service

Bought a new home and had just moved in and this was the company my builder chose to install fireplace and fan.Used the fireplace 8 times at most because the time we moved in and summer did not use it very much because of the weather. Went to turn on the fireplace and fan no longer works. I called in to customer service and spoke to a girl who basically said doesnt matter how much you used it but the warranty is over thats how it works, but I will get the manager to call you tomorrow, and he did no empathy, when I asked if that is normal it happens and you cant do anything about it you could get a bad one. They can send someone out for a fee and then parts etc. For lack of no empathy and customer service would not go back as a fan should not break down after 8 times used or less. Poor customer service and dont stand by products or service.

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Mount Pleasant
Mount Pleasant
11 reviews CALGARY, AB
10/10

Cleaned my gas fireplace

They came timely and did a great job. They changd a faulty switch. They told me how to clean the glass and left me with a cleaner. They gave me a very reasonable timetable for maintenace on my fireplace.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Classic Fireplace Distributors

We have been a leader in the fireplace industry serving the Calgary area since 1993. We are committed to providing our customers with the highest-quality fireplaces. Classic Fireplace has a staff of friendly and dedicated people, committed to providing you with first-class service and quality products every day. Our sales ...
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