I found Quick Cool Heating and Air Conditioning Ltd on Homestars. I was impressed by their high rating and customer satisfaction. When Andrey called me to do an initial chat and came over for an inspection of my townhome, I had a good feeling about his work. He asked a lot of questions and helped me understand how the ducting would go though my townhouse (there needed to drill holes thru my drywall and some studs). I had 2 other quotes but felt this was the business to go with. Andrey provided me a quote and the appropriate documentation of the heat pump.
On the week of the install, Andrey and his assistance Mackenzie were prepared and professional in their 4 days at my place. Each day, they cleaned up after themselves and my wife was impressed each day she came home.
Andrey kept me in the loop with his communication and was quick to respond to my inquires.
After the installation, I had to call Quick Cool 2 more times to check on the ducts. One duct was dripping slowly in our closet. Andrey came in ~1 hour to quickly redo the drainage line. The leak was fixed. The next time was during our 40+ degree heat wave in Vancouver. One of the ducts had a lot of condensation and was blowing cold droplets. Mackenzie came in ~2 hours and inspected the duct. I was satisfied with his explanation with the extra condensation.
I only have great things to say about Quick Cool's work! Very professional, excellence communication and quick to respond. This is the best $$$$$ I've ever spent! A+++++