Ash Appliance Repair

Appliance Repair
Vancouver BC V6A 4B3
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Ash Appliance Repair
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84%

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Reviews by rating (past 12 months)

Reviews for Ash Appliance Repair

Average customer rating:
9.1 10 (15 reviews)

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Peter O
Peter O
2 reviews Vancouver, BC

First Review

0/10

Dishonest and Incompetent

An agent called Better Cate sent Ash Repair. Poor experience.
1. Technician showed up without a mask, during 4th wave of Covid. Put on the mask at my request. Asked if he was vaccinated to which he replied that he doesn’t answer that question. So, doesn’t wear a mask, isn’t vaccinated, and doesn’t feel obligated o tell people whose homes he enters they are at risk.
2. Technician spent about 10 minutes cleaning the filters in the dishwasher., then told me his visit would cost $245. I told him $115 was the minimum price i was quoted and asked how much he changed per hour. He said charge isn’t by time but by task. Apparently the task of finding my address costs $115. Anything resembling work is extra. So, $245 before he has turned on the dishwasher.
3. After listening to the dishwasher, but not opening it up, the technician to me the machine needs a new conveyor motor. Cost $750 parts plus $400 labour. This could be scheduled for another visit as he didn’t have the part. Paid $150 , not $245 for this visit, the discount offered in expectation of the 2nd visit.
4. Called Miele, the manufacturer, who scheduled a visit for the following week. The day scheduled get a call from Ash Repair guy (a different one I think), two hours before he’s supposed to arrive, saying he won’t be coming because he doesn’t have the part. So, didn’t bother to read the work order till now and has made me organize my day around a service visit that doesn’t happen.
5. Called Miele and said I don’t want a 3rd party, especially not Ash Repair. I want a Miele repair person.
On schedule Miele technician shows up, wearing mask, spends about 45 minutes to diagnose and repair the dishwasher. Turns out only the motor casing, cost $90, not $750, needs replacing. Total cost parts and labour $350.
So Ash Repair is dishonest, indifferent and incompetent.

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kate.cockerill in Toronto
kate.cockerill in Toronto
2 reviews Vancouver, BC
10/10

Multiple Appliances repaired

Just happened to call Ash Appliance Repair for a problem dishwasher. Done quickly, efficiently, and at a fair price. I was v. Impressed with his approach, and have since used AAP on several other occasions —- all terrific. I highly recommend this company.

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Private User
Private User
Private User reviews Surrey, BC
10/10

Refrigerator repair

I had my problem with refrigerator and Roman the technician was very capable and professional in fixing the problem. I would highly recommend the company to all of my friends for their appliance repair requirements.

1 of 1 people found this review helpful.
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Company Response

Thanks for the awesome review. We work hard to meet expectations like yours.

Fenner in Calgary
Fenner in Calgary
1 review Calgary, AB
10/10

Roman was great

Roman was very friendly and did excellent work. I highly recommend this company for your appliance repair. Our washing machine was leaking, Roman found the source of the problem and fixed it.

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Donbaich
Donbaich
0 reviews Coquitlam, BC
9/10

Miele dishwasher repair

He was quick and very respectful - both in his diagnosis and the repair.
I'm glad we called them.

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Company Response

Thanks for the awesome review, ! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you!

TTichauer
TTichauer
0 reviews West Vancouver, BC
10/10

Repair, Maintenance of Jennair Dishwasher

The technician was prompt and very courteous. He appeared to be an expert in my brand of dishwasher and, in a timely manner, found the issue, repaired it and even cleaned years of gunk from the dishwasher so that it runs much cleaner. Very pleased with the service and the result!

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Company Response

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you!

mika
mika
0 reviews Vancouver, BC
10/10

Dryer repair

Called the day the dryer broke down.... Fast reply, and efficient work. Was done in a day.

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Company Response

Thank you so much!

Maria-Ines
Maria-Ines
0 reviews New Westminster, BC
10/10

gas dryer repair

The repairman was friendly, efficient and answered my questions. He was helpful in giving my washing machine a quick look to see if it needed to be serviced.

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Company Response

Thank you Maria!

Celia
Celia
0 reviews Burnaby, BC
10/10

Repair for gas oven

Technician was friendly and professional. He gave reliable advice with the customer’s best interest in mind.

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Company Response

Thank you Celia,
we were so happy to give you our best service

Frank K.
Frank K.
0 reviews Port Coquitlam, BC
8/10

Miele dishwasher repair (F-24 error message)

The technician swapped out the pressure switch and this fixed the problem. I had changed out the heater relay earlier but was unwilling to risk disconnecting water lines because I didn’t have access to an extensive line of replacement parts. The repair was completed satisfactorily. The only thing the technician neglected to do was to properly secure the dishwasher under the counter (he didn’t install the mounting screws or level the machine). This is not a complaint, merely an observation. I had removed the dishwasher from the counter to install the new relay, but left it unsecured because I knew Ash’s technician was going to be attending. Aside from this, the service he provided was adequate. They would have received a five star rating had the job been properly completed.

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Company Response

Thank you so much for the feedback. please don't be shy and let us know next time so we could complete the job 100%

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Ash Appliance Repair

Ash Appliances Repair is a home and kitchen appliance repair company,
Since 2016, we have helped individuals restore and enhance their domestic life through appliance repair in Vancouver.

We believe every person deserves reliable and durable products, regardless of what the price tag says.

Every day, we bring people toward this goal through appliance repair in Vancouver.
Whether you own Whirlpool, GE, Miele, or other name brand products, our team of expert technicians will find a solution that meets your needs and budget.

CATEGORIES
Appliance Repair
PRODUCTS
Refrigerator, Oven, Hood vent, Dishwasher, Washing machine, Dryer, exhaust fans.
SERVICES
Home Appliance Repair
BRANDS
Miele, LG, Whirlpool, GE, Frigidaire, Samsung, Bosch, KitchenAid, Jenn-Air, Maytag, Electrolux, AEG, Thermador, Amana, Inglis, Admiral, Sub Zero, Kenmore, Blomberg, Westinghouse, Dacor, Ariston, DCS, Fisher & Paykel, Gaggenau, Broan.
STYLES
Built in and stand alone.
WEBSITE
https://ashappliancerepair.ca
YEAR ESTABLISHED
2016
NUMBER OF EMPLOYEES
3
PAYMENT METHOD
Credit, E-transfer, Cash, Cheques
LICENSES
General Appliances
LIABILITY INSURANCE
Yes
PROJECT MINIMUM
140
WARRANTY TERMS
90 days
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.