Build a retaining wall and hand rail
It started with the written quote... No taxes applied, not signed, no indication of the product for the handrail, and with an extra charge for disposal that wasn't included in the verbal quote. A reasonable addition... I could live with it.
The first day of work (a Friday) started late and ended early and left a pile of soil and stones in my driveway... including granite blocks and landscaping stones that I had asked be set aside - mixed in with the soil, almost on the public side walk. And you know what happens to valuable items (granite blocks and landscaping stones) left out like that. I (and here let me tell you I am a senior) dragged them back to beside the house.
Then the work went into full swing on Monday. They cut an extended jog out of my concrete driveway without asking ('to make it straight') even though the wall they took down was straight... They did work hard.
Rushed at 'completion'. Left a messy hole and gap between steps. Scored the brand new railing and left adhesive squeezed out from between some of the blocks. And they left plants (they had uprooted) as well as blocks from which they had cut shrubs...
I would not recommend this company for retaining wall work.
- Approximate cost of services:
- $4,950.00
- Company Response
Thank you fro your time and consideration to leave us review but we have some concerns about your words.
We received a drawing for your retaining wall which was made incorrect and we spent extra time to fix this problem in the end. Also, you provided a system for hand-railing which was unsafe and we couldn't install it for you. We always take care of our clients, and thats why we installed aluminum railings without adding any extra cost to you. Also, we had to cut the driveway due to previous retaining wall was smaller (4inc) and new one is 8 inches wide to make straight and stable. Captain Handy provided you extra work and material to keep you happy but seems like we failed.
However, we appreciate your concerns about our work and we will do our best to improve our skills to do a better job.Thank you
Regards,
Alex