At the recommendation of the installer the use of a skim coat was not used. The installation was of very poor quality leaving spaces between the tiles where dirt and dust will collect over time. The manager/owner of this business refused to come to view the finished job, but sent two other installers who both agreed the job was very unprofessional.
The original quote estimated the skim coat cost so therefore they claim we broke the contract. Again, we are not the professionals, the installer recommended this was not necessary and we took his word for it. Some tiles had a flaw mark and it was requested that the installer use these tiles to cut small areas. He did not do as requested of him.
I would not recommend this company to anyone.
- Approximate cost of services: