The work looks amazing and the contractor Tomaz was very professional and tidy. Finished in 2 days that was the highlight for me. There were a couple of hiccups along the way but Bola made sure they was resolved quickly. Quite pricey but the lifetime guarantee on parts and labour in my opinion outweighs the initial price. All in all I’m happy with my investment.
Thanks for your business and review Tawana.
Our company is looking forward to referrals from you :)
The 2-man install team removed a tub, toilet, and vanity from our master bath, and installed a shower, toilet, and vanity. We also had them remove vanities and install new ones in 2 other bathrooms. The shower unit was purchased (made to order) from five star (we purchased the toilet and vanities separately).
Our whole experience with Five Star was fantastic, from the first visit, to the install, to the follow-up. Our installers (Thomas and Mark) were completely professional and courteous, kept us updated on progress, and did a excellent job. We couldn't be happier with their work.
Thank you Shawn for given Five Bath Solutions the opportunity to renovate your bathrooms and taking time out of your busy schedule to give our team/company a 10 stars review. Much appreciated!
We really enjoyed working with you.
Looking forward to your REFERRALS :)
5 Star Bath Solutions is easily the worst company I have had the misfortune of dealing with. If you are looking for a company that provides exceptional customer service and a great product, I suggest you keep looking.
It started in September of 2019. I requested a quote for a shower remodel so they sent over a sales rep. After she put the quote together it turned to a high pressure sales meeting. She basically wasn't going to leave without us agreeing to the quote. She even threaten that if she left we wouldn't be able to get the same rate later. It did seem like a good price so we agreed and gave the required 30% deposit on signing. That was the highlight, it went down hill from there.
They told us 4-6 weeks for install. After rescheduling the install 4 different times with 4 different excuses it was January 2nd 2020 before they actually showed up to do the work. We thought great this will finally be completed, wrong! The installer didn't bring all the pieces so he couldn't finish the job. He said we could wait 2 days until the glue dried and use the shower, wrong! When he installed the new faucet he messed it up and we only had cold water. We called them 3 times to report the cold water and missing pieces of the shower. Just kept getting the run around and delays. Finally 3 weeks later they came with the missing pieces and fixed the faucet. No appointment, just showed up.
This company will take your deposit, 30%, and tell you 4-6 weeks for install, but it’s more like 4-6 months. They have the worst customer service experience I have ever seen. At every issue they prove that they really don’t care, they have your deposit, they will get to it when they get to it. I even had our sales rep tell us that installs was very busy so she was not surprised that it has been days without an update….Seriously?
In the end if you want a shower that looks and feels like a cheap hotel shower and don’t mind waiting 6 months to get it, then these are your guys, otherwise I would advise you to RUN AWAY.
This is a fraudulent email or review. We never have any such issues with customer.
kindly investigate further.
On time, clean work, beautiful product, fast service, reliable, friendly, life time guaranty, great extra features such as liability insurance....
Thank you for the kind words! Short and sweet! We hope you enjoy your new shower. Please keep in mind our Triple Win Referral Rewards Program
Everyone was very punctual and friendly. The work done was neat and finished within the quoted time. I would highly recommend this company
Thanks for giving Five Star Bath Solutions the opportunity to renovate your washroom, and for the review. Greatly appreciated.
I am very satisfied with the service. A quality job definitely worth the investment I made. A .
Thanks for trusting and giving Five Stars Bath Solutions the opportunity to do your bathroom renovation, much appreciated!
Looking forward to more referrals from you👍
HomeStars helped renovate my old bathroom, made it brand new again! I will definitely recommend them for their professionalism and great service.
Thank you for giving Five Star Bath Solutions the opportunity to make your bathroom look fabulous.
We look forward to more referrals from you👍
Five Star Bath Solutions of Oakville is a full service bathroom remodeler specializing in bath and shower remodeling and installations. We offer leading solutions for bath and shower remodeling, including custom bath-wall systems, new bathtubs or tub to shower conversion, walk-in bathtubs and much more. We provide quality bath and shower remodeling at an affordable price.