Newhart Landscaping Construction Ltd

Theres very few things I regret in life, but hiring Newhart Landscaping is one of them. One star because if you dont look too closely, the end result is passable. But looking a little deeper, you can tell shortcuts were taken and there will be problems sooner rather than later that will take significant work to maintain or fix. For example, about 50% of the plants/shurbs installed died after the first year. They provide no warranty and will blame things like rabbits and the weather (despite last winter being the mildest on record in Edmonton since the 1970s). When you go to replace them, you will realize they were planted in sand and road crush, so no wonder the roots didnt take. At least they will be easy to pull out. No shovel needed to dig out those dead plants. Half the lighting has stopped working, but good luck getting them to come back to help troubleshoot.
My biggest problem with these people is their lack of communication. Do not pay these people in full until they have rectified all deficiencies with their work because you will never see them again after they have your money. They will tell you things but wont follow through. When you try to get in contact with them, they give you the run around, dont provide straight answers, or blame each other for forgetting to follow up. Which is ironic considering it is a husband and wife couple that run this company. Youd think if they wont communicate with their clients, they would at least communicate with each other.
Speaking of, they refuse to communicate on the phone. Calling any of their business lines goes to voicemail or to a call centre theyve contracted to take messages. But no one will ever call you back to answer your questions. Emails take days if not weeks to get a response, and when they respond, you will be lucky to get an answer to one of the three questions youve asked. But dont bother calling to try and talk to them about anything, because Susanna, the owner, will never call you back.
We had an irrigation system installed. They stated several times that they take care of the first blow out before winter, and first start up in the Spring to ensure that all the lines are in tact and working after they install. This is a untrue. You will not hear from them. Not that this is hard to do yourself, but if they sell this as one of their services, then either follow through or dont say that you do this.
We were talked into simplifying the post caps on our fencing. When I questioned what would happen if this caused us to fail our inspection and the return of our deposit from the developer, they stated they would return to re-do these. Well, the inspection failed, and despite having in writing that they will return this season to rectify this, and several months of back and forth and trying to track them down, they have ignored our attempts to get them to come back and fix this. Susanna sells herself as a carpenter and how easy it would be for her to fix this, but she wont actually do it.
They will also tell you strange little contradictions that make you wonder if the right hand knows what the left hand is doing. Susanna, the wife will tell you that they dedicate their team to one job at a time so that they can stick to timelines and not have to spend time moving their equipment around. Alex, the husband will tell you they have several jobs going on at once and he has to spend several days sorting issues out at other sites. Speaking of timelines, we were told our job would take about 10 days, weather dependent. Well, they started in May, and finished at the end of July. Again, this is not that big of a deal to us in the grand scheme of things (maybe it would be to others), but why say this if its clearly untrue? Also, when I say finished, I mean they were still coming back to finish installing things into October.
At best, these people are amateurs who bit off more than they can chew. I wish they had been up front about that and declined taking our job. Perhaps they are better on small projects. All in, we were close to $100K worth of work on our lot, and the experience has been disappointing to say the least. Save yourself the heartache of dealing with these people. You will sleep better at night working with a different company.

Only consultation completed and advance provided to Susanne. We did not proceed with work and still waiting on return of or deposit since May 2023. Several calls and emails sent but no response.

I would not recommend them based on our experience.

I had Newhart build a fence and a stone walkway from my back door to my garage. Everything was done beautifully, on time and actually under budget.
When Susanna realized the project was under budget she offered to refund me some money.
I chose to have them do a couple other small projects which also turned out great.

I had Susanna and Alex redesign my deck and some of the landscaping in my front and back yard last summer. Susanna was great with doing the designs and used my ideas where it worked and explained why some of my ideas wouldn't work or how they could work with changes. I am really happy with my deck and yard now and am really enjoying my yard this summer (what we've had for summer so far lol) which is great since we can all barely leave our yards now! Thanks Susanna and Alex!

Susanna, Alex and their team did great work. I had some ideas about how I wanted things to look and function in my small backyard and Susanna did some drawings that incorporated our ideas and made some changes based on what was possible and what we discussed and it turned out so well! Communication was great regarding any changes that needed to be done or items that were not locally in stock and in the end the work was completed on time and within the estimate that changed a bit, but only due to additional items that we ended up wanting throughout the work when it was being done which was also communicated and tracked. I would definitely recommend them to any business or home owner looking to get some landscaping done.

Last fall I met Susanna at my home to discuss my desire to do something with our small city backyard. I instantly liked Susanna and felt comfortable
hiring Newhart Landscaping to design and create my backyard. She came up with a design that was even better than what I was thinking about. Through no fault of theirs, I had to cancel my project. There were no problems with cancelling and receiving my deposit back. Once I'm prepared to go ahead with the plans, I will not hesitate to use Newhart Landscaping.

It was a pleasure working with Newhart Landscaping on our commercial project. Susannah listened to our needs, came up with a creative design and helped trouble-shoot issues. The landscaping crew were neat and completed the job in a timely manner. They were also professional and considerate in dealing with tenants in the building. We are very happy with the completed project and would highly recommend this landscaping company.

Newhart Landscaping did an amazing job fixing an already existing retaining wall. They did such a great job redesigning the layout of the wall by moving the stairs from the middle of the wall to the end of the wall and adding in proper drainage and all the rest that goes with that. The crew was absolutely fantastic and their quality of work is outstanding. I would recommend Newhart for all your landscaping needs.