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Orkin Canada Pest Control Mississauga

Pest & Animal Control
Mississauga ON L4Z 2G3
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Elwin from Vaughan
Elwin from Vaughan
36 reviews Vaughan, ON
9/10

Home Protection Plan

As of Mar. 2019, I have been a client of Orkin Canada's Mississauga branch location for about 2-years. I signed up for the HPP [I believe it stands for Home Protection Program], which includes 4 visits per year for check-ups. My HPP specifically targets mice & wasps, which are a problem for my property. The HPP includes unlimited "emergency" visits but dead mice on the property are not considered an "emergency" so I had to deal with that on my own. That was disappointing that I had to deal with that on my own since I have a dog and toddler so I didn't want to have dead mice on the property and would have preferred Orkin deal with the dead mice bodies given possible diseases/bacteria, etc.

In addition, bird nests are also not included in the HPP. I had birds make a nest at my front porch's light (see picture attached, which hopefully posts properly once this review is approved by Homestars as the thumbnail seems to have rotated the picture). When I called Orkin, they said it wasn't included in my HPP and that it would be an incremental charge. I did not get Orkin to come in for the bird's nest removal as I wasn't willing to pay more for that service, over and above my HPP cost.

Overall, I think the value of the service is good and would recommend the Company.

The customer service by the service technicians sometimes feels a bit rushed/rude. I understand that they are busy and just want to pop-pop-pop from one client to another. Whenever I have questions, I feel that the verbal answers are not complete and not clearly answering my questions.

In the backyard, they put two mouse traps inside my BBQ. I wish there was an alternative as this makes the mice go into my BBQ to eat the bait, but then the mice poop inside my BBQ leaving a mess for me to clean up, which is another hassle that I would prefer to avoid.

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