Spoke to the owner a month before taking possession of our house. Andy is the type of owner that tries to fit the right solution to us based on what we needed. We booked a month ahead and he should up on schedule. We agreed on the system, which was cheaper that what we were using before and still quite a bit cheaper than a competitor.
What was important was that Andy was local and could service the equipment. Installation went well. Installer should up in the window, was courteous, did not make a mess and explained everything well. We opted to have the external water system excluded from the water softener system. No sense in wasting salt on the grass or washing the car. This added no more than $100 and well worth it
The installer did forget to switch the hot water back, but a quick call and they guided me through it. Had I been more familiar with the system, I could have figured it out myself ;)
Thanks for the superior customer service.
- Company Response
The Water Depot Inc.